Registration Receptionist
Registration Receptionist
Posted on :
06-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-07-2025
Job Description
Primary Purpose
Under the supervision of the Group Practice Manager supports a variety of duties related to patient intake and welcomes and assists all patients arriving to the school. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.
Essential Functions
Welcome patients to the School of Dentistry; triage and direct patients to appropriate area/department as necessary; communicate with clinic staff regarding patient arrivals as needed. Observe and ensure the smooth flow through the patient entrance registration area and check-in kiosk; report issues to Public Safety appropriate department or individual; work closely with Group Practice Coordinators Main Clinic Schedulers and other clinic Managers to ensure smooth flow of patients. Assist patients and visitors in understanding the check-in process; provide kiosk and entry instructions as needed; contact appropriate department for entry system errors or issues. Verify DentiCal eligibility for patients of the main clinic and emergency clinic enter information in AxiUm; complete insurance intake form; respond to DentiCal eligibility inquiries; notify patient if eligibility cannot be verified and provide information regarding next steps. Coordinate emergency patient walk-ins including registration review and collection/scanning of necessary forms and identification; verify and update demographic information in clinic management system; provide emergency protocols to patient and communicate with emergency coordinator to schedule patients. During non-peak hours log into ACD phone system and assist with all main clinic incoming calls including patient inquiries new patient registration and scheduling screening appointments. Respond to requests for additional information and/or documentation required for chart completion; communicate and follow-up with appropriate personnel to facilitate resolution. Serve as backup for Main Clinic Schedulers as needed. Maintain a clean and orderly work area; organize supplies and forms at the reception desk. Perform all other duties as assigned by the Group Practice Manager.
Minimum Qualifications
Knowledge of: Excellent customer service techniques. Front desk/receptionist duties Basic knowledge of Microsoft Word and Outlook. Experience: Minimum of one year experience with front desk and patient intake in a dental clinic medical clinic or dental school setting. Education: High school diploma or equivalent. Working Conditions: Position is full-time 7.5 hours per day five days per week. Must be available to work varying shifts including evening clinic.
Preferred Qualifications
Knowledge of: Dental terminology and insurance billing procedures helpful. Axium dental software program or other clinic patient information system desirable. Ability to: Communicate professionally effectively and courteously with patients faculty students and staff. Maintain a professional and caring demeanor at all times particularly in stressful situations. Apply effective patient management and time management skills. Demonstrate ability to recognize and control volatile situations. Demonstrate problem solving and follow-through skills. Demonstrate flexibility and understanding when changes happen upon short notice. Be sensitive and attentive to patient and visitors request ad needs. Manage multiple job responsibilities effectively and accurately with close attention to detail. Follow oral and written instructions. Maintain confidentiality of materials and information. Work independently as well as part of a team. Distinguishing Characteristics Bilingual skills Spanish or Cantonese highly preferred
Under the supervision of the Group Practice Manager supports a variety of duties related to patient intake and welcomes and assists all patients arriving to the school. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of and responsiveness to the ways socio-cultural forces related to race gender ability sexuality socio-economic status etc. impede or propel students faculty and staff.
Essential Functions
Welcome patients to the School of Dentistry; triage and direct patients to appropriate area/department as necessary; communicate with clinic staff regarding patient arrivals as needed. Observe and ensure the smooth flow through the patient entrance registration area and check-in kiosk; report issues to Public Safety appropriate department or individual; work closely with Group Practice Coordinators Main Clinic Schedulers and other clinic Managers to ensure smooth flow of patients. Assist patients and visitors in understanding the check-in process; provide kiosk and entry instructions as needed; contact appropriate department for entry system errors or issues. Verify DentiCal eligibility for patients of the main clinic and emergency clinic enter information in AxiUm; complete insurance intake form; respond to DentiCal eligibility inquiries; notify patient if eligibility cannot be verified and provide information regarding next steps. Coordinate emergency patient walk-ins including registration review and collection/scanning of necessary forms and identification; verify and update demographic information in clinic management system; provide emergency protocols to patient and communicate with emergency coordinator to schedule patients. During non-peak hours log into ACD phone system and assist with all main clinic incoming calls including patient inquiries new patient registration and scheduling screening appointments. Respond to requests for additional information and/or documentation required for chart completion; communicate and follow-up with appropriate personnel to facilitate resolution. Serve as backup for Main Clinic Schedulers as needed. Maintain a clean and orderly work area; organize supplies and forms at the reception desk. Perform all other duties as assigned by the Group Practice Manager.
Minimum Qualifications
Knowledge of: Excellent customer service techniques. Front desk/receptionist duties Basic knowledge of Microsoft Word and Outlook. Experience: Minimum of one year experience with front desk and patient intake in a dental clinic medical clinic or dental school setting. Education: High school diploma or equivalent. Working Conditions: Position is full-time 7.5 hours per day five days per week. Must be available to work varying shifts including evening clinic.
Preferred Qualifications
Knowledge of: Dental terminology and insurance billing procedures helpful. Axium dental software program or other clinic patient information system desirable. Ability to: Communicate professionally effectively and courteously with patients faculty students and staff. Maintain a professional and caring demeanor at all times particularly in stressful situations. Apply effective patient management and time management skills. Demonstrate ability to recognize and control volatile situations. Demonstrate problem solving and follow-through skills. Demonstrate flexibility and understanding when changes happen upon short notice. Be sensitive and attentive to patient and visitors request ad needs. Manage multiple job responsibilities effectively and accurately with close attention to detail. Follow oral and written instructions. Maintain confidentiality of materials and information. Work independently as well as part of a team. Distinguishing Characteristics Bilingual skills Spanish or Cantonese highly preferred
Employment Type
Full-Time
Key Skills
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