Manager, Consumer Business
Manager, Consumer Business
Posted on :
06-07-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 100003 - 130003
Vacancy
1 Vacancy
Posted on :
06-07-2025
Job Description
Moms Meals is seeking a strategic data-driven Manager Consumer Business to help lead the optimization expansion and ongoing evolution of our Private Pay business line. Ideal candidates will have experience with general management brand management or product management rolesparticularly with e-commerce / direct-to-consumer focused businesses and a passion for delivering intuitive high-impact experiences for consumers and business partners.
Reporting to the Director of Private Pay youll act as a cross-functional connector and consumer business advocate managing day-to-day business operations with excellence ensuring strong performance across acquisition retention and customer satisfaction metrics and exploring growth opportunities in collaboration with the Director of Private Pay and the broader Moms Meals team. This role is a blend of operational execution and customer-centric innovationand is ideal for entrepreneurial individuals eager to make an impact in a mission-driven organization.
Salary range: $03
Position Responsibilities may include but not limited to
- Business & Performance Management: Lead day-to-day business operations and contribute to performance management with a focus on setting clear expectations and leveraging KPIs & analytics to assess performance
- Work collaboratively to support scaling operations enhancing internal processes and ensuring the consistent delivery of high-quality customer experiences
- Customer Experience Champion: Partner with operations fulfillment marketing and customer care to ensure consistency and excellence across all customer experience touchpoints
- Utilize both quantitative data and qualitative insights to understand customer needs identify friction points and implement initiatives that enhance conversion retention and overall satisfaction
- Growth Initiatives Support: Partner with the Director of Private Pay to evaluate growth opportunities and manage end-to-end execution of select initiatives
- Work with both internal and external partners to align on objectives and deliver on action plans to achieve business goals
- Innovation & Competitive Intelligence: Contribute to innovation and continuous improvement by identifying relevant market trends gathering competitive intelligence and helping develop test-and-learn initiatives
- Partner with the Director of Private Pay and internal teams to turn insights into actionable pilots that drive customer satisfaction and business value
- Cross-Functional Collaboration & Leadership: Collaborate with marketing IT operations data analytics and customer service teams to deliver high-quality experiences that deliver on customer needs and drive business results
- Act as a key connector across teams to align priorities timelines and execution plans; facilitate ongoing engagement touchpoints and help maintain momentum on high-impact projects
Required Skills and Experience
- Bachelors degree
- 5 years experience in product management brand management or general management roles preferably on a high growth consumer-focused (or DTC) business
- Proven project management experience leading complex cross-functional initiatives end-to-end
- Experience partnering with customer service marketing product finance fulfillment and IT teams in a matrixed environment
- Ability to think creatively and critically while executing at both strategic and tactical levels
- Entrepreneurial and hands-oncomfortable wearing many hats adapting quickly and driving initiatives forward in a fast-paced environment
- A strategic and analytical thinker with a track record of using data and customer insights to inform recommendations prioritization and action plans
- Strong business acumen with proficiency in performance analysis and data tools (Excel Power BI etc.)
- Detail-oriented with a track record of delivering excellence
- Creative problem solver with a bias towards action and a deep curiosity for solving business challenges and understanding consumer needs.
- Passionate about user experience with strong instincts for intuitive customer-centric design and continuous improvement
- A collaborative communicator who builds relationships influences and aligns multiple stakeholders and inspires action
- Motivated by purpose eager to make an impact through work that improves lives
Preferred Skills and Experience
- Familiarity with subscription models digital commerce platforms or multi-channel customer engagement
- Experience with agile or sprint-based project management frameworks
- Direct experience in a regulated industry such as healthcare food
Physical Requirements
- Repetitive motions that include the wrists hands and/or fingers
- Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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