Business Consulting - Business Technology - Senior Manager

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

EY GDS Business Consulting Business Transformation Senior Manager

As part of our Business Consulting team we are currently seeking highly motivated professionals to help EY clients across sectors on their Business Transformation agenda projects. Within Business Transformation youll work as part of a high-performing team of problem solvers with extensive consulting and industry experience helping client organisations to drive value. We work with our clients to help them to adapt to changing consumer demands and industry trends by providing strategies technologies and processes to improve efficiency and unlock new growth.

The opportunity

Were looking for a Senior Manager in the capacity as a Business Technology leader to support EY clients in driving their transformation agenda by bridging the gap between business needs and technology solutions. They will act as technical experts and advisors driving strategic initiatives including e-transformation.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth of a Business Consulting domain service offerings.

Your key responsibilities

Within Business Transformation Customer & growth competencies youll work as part of a high-performing team of problem solvers with extensive consulting and industry experience.
Lead the implementation of tech solutions (Salesforce Microsoft Dynamics 365 HubSpot Kraken etc) ensuring alignment with business requirements and objectives.
Collaborate with stakeholders to gather and analyze business requirements translating them into functional specifications.
Oversee the integration of tech systems with ERP solutions like SAP Oracle NetSuite and Microsoft Dynamics ERP ensuring seamless data flow and operational efficiency.
Design and implement customer experience engagement strategies including operating model design and process reengineering.
Develop and execute customer experience strategies that enhance customer satisfaction and loyalty.
Conduct workshops and training sessions to educate teams on CRM tools and customer experience best practices.
Monitor project progress manage risks and ensure timely delivery of project milestones.
Provide thought leadership and guidance on industry trends and best practices in customer experience and CRM technologies. Lead clients in achieving operational efficiency innovative portfolio management strategies and optimized financial planning structures.
Experience in transformation consulting or strategic roles within multiple sectors Government & Infrastructure Energy and Financial Services.
Involve in the delivery of projects across the end-to-end project lifecycle from business case development to project and execution and close-out.
Conduct in-depth research on trends regulatory developments and client behaviours synthesizing findings to inform strategic recommendations and innovative client solutions.
Develop data-driven insights and strategic recommendations supporting presentations that communicate complex information effectively to stakeholders.
Foster strong client relationships support communications and assist in preparing for industry events positioning the firm as a trusted advisor across the MENA region. Contribute to business development efforts supporting the firms expansion.
Significant opportunities to support in business development activities creating proposals and participating in solution development thus contributing to organizational revenue and growth.
Able to work under pressure to meet deadlines must be able to effectively prioritize projects - align with teams aspirations.
Right attitude to understand and align with the organizational goals and priorities.
Collaborate with other competencies in consulting and ensure organizational goals and priorities are achieved as a team.

Skills And Attributes for Success

To qualify for the role you must have:

A passion for people our people are our greatest asset. We need you to be able to part of project teams to bring out the best in our people and help them to develop and grow.
Ability to build exceptional client relationships our clients are at the centre of what we do. Through the delivery of Business Transformation engagements you will be responsible for managing key client relationships to make sure that we deliver quality and value.
Ability to think strategically and to solve complex problems. You will demonstrate strong critical thinking skills focused on developing business solutions creating logical analysis assimilating large amounts to complex information identifying or anticipating issues or challenges.
Ability to communicate making complex systems and situations simple to understand. Youll communication visually verbally and in written reports.
Ability to manage projects we help our client solve their complex technology challenges. You will need good project delivery skills to manage and deliver the projects across our key clients.
Ability to learn new ideas and capabilities rapidly through selfdriven learning and research. Youll need to be able to assimilate new ideas and information rapidly.
Business Analysis Skills: Ability to gather analyze and document business requirements. Experience in translating business needs into technical specifications
Good Research Skills exposure to various research tools and ability to conduct deep level of research on specific topics related to the Business Consulting/ Transformation engagements.
Ability to benchmark client requirements against leading practices and identify client pain points and opportunities.
Good leadership skills to enhance the relationship with key stakeholders and develop new business opportunities.

To qualify for the role you must have.

BE/B-Tech/MBA
10 years of experience in Business Analyst role CRM implementation customer experience strategy or business consulting.
Strong grasp of various technologies and platforms including CRM systems (Salesforce Microsoft Dynamics Kraken) knowledge of ERP systems (SAP S/4 Hana Oracle Fusion) etc.
Experience in technology implementation data integration management consulting or strategic roles focusing on operating model design advisory models and client experience transformation.
Strong research and analytical capabilities
Strong PowerPoint and presentation skills
Report writing Customer handling Strong interpersonal communication skills.
Willing to travel onsite on client assignments.
Willing to work on Sunday to Thursday working week and support MENA timings (11AM 8.30 PM) as preferred (supporting Middle East Clients)

What we look for

A Team of people with commercial acumen technical experience and enthusiasm to learn new things in this fast-moving environment.
An opportunity to be a part of market-leading multi-disciplinary team of business consultant professionals in the integrated global business worldwide.
Opportunities to work with EY Business Consulting practices regionally/globally with leading businesses across a range of industries.

What working at EY offers

At EY were dedicated to helping our clients from startups to Fortune 500 companies and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus we offer:

Support coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way thats right for you

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.