Sr. Specialist Solutions Architect - Amazon Connect, US-EAST, Public Sector
Sr. Specialist Solutions Architect - Amazon Connect, US-EAST, Public Sector
Posted on :
06-07-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-07-2025
Job Description
Do you like helping customers implement innovative cloud computing solutions and solve technical problems Would you like to do this using the latest cloud computing technologies Do you have a knack for helping groups understand application architectures and integration approaches Do you have the consultative and leadership skills to help customers succeed with their cloud efforts Do you have a background in enterprise Contact Centers and a passion for driving innovation into existing IT organizations
Amazon Web Services is looking for Solutions Architects to help establish Amazon Connect as the market leader for Contact Center services. Amazon Connect was designed from the ground up to be omnichannel it provides a seamless experience across voice and chat for your customers and agents leveraging AWS.
This is a highly technical position for someone who can dive deep build complex AWS-optimized architectures and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition you will engage with other AWS solutions architects partner and professional services organizations to drive large and highly complex sales opportunities to closure.
About Us
The Amazon Connect team is creating and migrating large scale and compelling workloads on AWS. You will be engaging with and influencing technical teams requiring AWS expertise and in so doing will be making a significant impact on Amazons customers.
You will have a passion for educating training designing and building cloud solutions for a diverse and challenging set of enterprise customers.
Key job responsibilities
- Ensure customer success in building and launching Amazon Connect solutions
- Educate customers on the value proposition of AWS and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS
- Capture and share best-practice knowledge amongst the AWS solutions architect community
- Author or otherwise contribute to AWS customer-facing publications such as whitepapers blogs and technical guides
- Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
- Act as a technical liaison between customers partners service engineering teams and support
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve
- 3 years of design implementation or consulting experience in applications or infrastructures
- 8 years within specific technology domain areas (e.g. software development cloud computing systems engineering infrastructure security networking data & analytics)
- 7 years of customer-facing contact center experience preferably in the enterprise space
- BA/BS degree preferred or equivalent work experience required
- Experience building integrations across WFM CRM and contact center solutions
- 5 years hands-on experience building complex multi and omni channel contact center solutions ideally SaaS in the cloud
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python java c# .NET or )
- Communication and presentation skills with a high degree of comfort speaking with executives IT Management and customers
- Experience in technology/software sales pre-sales or consulting
- Designing highly available applications with responsibility for infrastructure robustness including networking communications server hardware and storage
- Application server and/or network security
- Hands-on experience with Amazon Web Services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Web Services is looking for Solutions Architects to help establish Amazon Connect as the market leader for Contact Center services. Amazon Connect was designed from the ground up to be omnichannel it provides a seamless experience across voice and chat for your customers and agents leveraging AWS.
This is a highly technical position for someone who can dive deep build complex AWS-optimized architectures and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition you will engage with other AWS solutions architects partner and professional services organizations to drive large and highly complex sales opportunities to closure.
About Us
The Amazon Connect team is creating and migrating large scale and compelling workloads on AWS. You will be engaging with and influencing technical teams requiring AWS expertise and in so doing will be making a significant impact on Amazons customers.
You will have a passion for educating training designing and building cloud solutions for a diverse and challenging set of enterprise customers.
Key job responsibilities
- Ensure customer success in building and launching Amazon Connect solutions
- Educate customers on the value proposition of AWS and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS
- Capture and share best-practice knowledge amongst the AWS solutions architect community
- Author or otherwise contribute to AWS customer-facing publications such as whitepapers blogs and technical guides
- Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
- Act as a technical liaison between customers partners service engineering teams and support
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve
- 3 years of design implementation or consulting experience in applications or infrastructures
- 8 years within specific technology domain areas (e.g. software development cloud computing systems engineering infrastructure security networking data & analytics)
- 7 years of customer-facing contact center experience preferably in the enterprise space
- BA/BS degree preferred or equivalent work experience required
- Experience building integrations across WFM CRM and contact center solutions
- 5 years hands-on experience building complex multi and omni channel contact center solutions ideally SaaS in the cloud
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python java c# .NET or )
- Communication and presentation skills with a high degree of comfort speaking with executives IT Management and customers
- Experience in technology/software sales pre-sales or consulting
- Designing highly available applications with responsibility for infrastructure robustness including networking communications server hardware and storage
- Application server and/or network security
- Hands-on experience with Amazon Web Services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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