College Education and Reporting Team Manager - College of Engineering and Physical SciencesGrade 6
College Education and Reporting Team Manager - College of Engineering and Physical SciencesGrade 6
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£ 32546 - 35116
1 Vacancy
Job Description
Position Details
College of Engineering and Physical Sciences
Location: University of Birmingham Edgbaston Birmingham UK
Full time starting salary is normally in the range 32546 to 35116 with potential progression once in post to 39355
Grade: 6
Full Time Fixed Term contract up to August 2026
Closing date: 20th July 2025
This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.
Zoom Info Session
If you have any questions regarding the position available or simply want to hear more about what the role would entail we highly recommend you attend our College Education and Reporting Team Manager Info Session on Friday 11th July 2025 at 12:30pm. This is an informal session where you will have the opportunity to hear directly from the hiring manager hear from a member of staff currently in a similar role and ask any questions you may have about the position.
If you would like to attend please register using the link below:
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global want to attract talented people from across the city and beyond support them to succeed and celebrate their success.
We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full almost 5000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a state-of-the-art sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.
Find out more about thebenefits of working for the Universityof Birmingham
Role Summary
The College Education and Reporting Team Manager is based within the College of Engineering and Physical Sciences Education Support Team. The post holder will provide a critical contribution to the successful delivery of College student administration with specific reference to student reporting process improvement compliance and quality.
An element of the role will involve delivering high-level project support to the Education function within the College. The post holder will be expected to develop implement and prioritise projects within the Education function. They will be responsible for developing systems for operational activity in the College by advising on the most appropriate mechanisms for successful delivery and recommending implementation.
The role is based within a fast-paced environment therefore the ability to manage multiple deadlines and adapt quickly to changing priorities is key. A high degree of initiative and creativity in finding solutions to complex problems is actively encouraged and the post holder will be expected to proactively engage with/contribute to process improvement and the development of service delivery capability across the College.
The role will involve managing a team of Professional Services support staff and working closely with key senior academic and professional services educational leads across the College. The post holder will report to the Education Support Manager.
They will advise the Deputy Director of Operations (Education) and the Head of Operations (Education) on policy and procedural matters relevant to their role and be expected to work effectively and capably with professional and academic colleagues throughout the University.
Main Duties
Quality Assurance and Education Support
- To develop and maintain effective and efficient administrative and organisational support for the Education Support and Quality function.
- Provide informed and relevant advice to Schools in all matters relating to taught programme administration.
- Build effective networks and relationships with external and internal contacts.
- Act as a key contact and link between the School and other College and University support services and ensure that the appropriate academic and professional services staff are kept fully informed regarding changes and updates in practice and policy.
- Reviewing School and College policies and procedures anticipating changes that may need to be made and suggesting improvements.
- Ensure that responsibilities are carried out in accordance with Policies Codes of Practice and Regulations as defined by the School College and University and to be pro-active in offering advice based on these regulations and procedures to students and staff where required and appropriate.
- Provide senior administrative support to internal and external reviews and audits such as the Higher Education Review.
Compliance
- To ensure that the College is complying with all duties in accordance with appropriate legislation and University procedures.
- Under the guidance of the Head of Operations (Education) develop and nurture partnership relationships with colleagues within the College and across the University.
- Responsibility for the development delivery and review of standardised and robust compliance systems within the College. Implementing and communicating as appropriate.
- Work closely with Education Support Teams to ensure that student engagement procedures are in place and being followed up in accordance with College procedures.
- To review develop and deliver effective and efficient monitoring of compliance in accordance with College procedures and processes working closely with colleagues across College.
- Identify where change is needed and articulate and facilitate change processes with relevant staff.
- To represent the College at relevant meetings as agreed with Head of Operations (Education) including Points Based System Practitioners Group and report within the College as appropriate.
- Ensure that the student data held within the College can respond to internal and external requests for accurate statistical and other data in relation to compliance for example placement details escalation cases etc.
- Utilising reporting tools for the interrogation of data to troubleshoot and problem solve issues reported by stakeholders or to respond to requests for information from the College management team.
- Ensure that issues that are deemed to be areas of risk particularly in relation to the Universitys Sponsor Licence are raised investigated and where appropriate escalated to the College Head of Operations Education and the Deputy Director of Operations (or nominee).
Project Management
- To lead on the delivery implementation and monitoring of projects as required by the Head of Operations (Education) and other senior College staff or nominee.
- Act as Project Board/Team member on major cross-institutional projects (where required).
- Responsible for developing systems for operational activity in the College by advising on the most appropriate mechanisms for successful delivery and recommending implementation.
Systems Reporting and Service Improvements
- The post holder will pro-actively contribute to the on-going development of the Colleges Professional Services its values standards service levels and professional ethos in conjunction with the Head of Operations (Education).
- This may include but is not limited to:
- Developing systems and procedures for agreed areas of work within the College in conjunction with the Head of Operations (Education) to ensure consistent practice and to protect business continuity. Areas may include: assessment and examinations attendance recording and monitoring module selections timetabling module evaluations etc.
- Maintenance and continued content development of the College Intranet.
- Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull and amalgamate information from various sources.
- Compile manipulate analyse and interpret large and complex data sets drawing up reports and/or identifying required actions as appropriate. Include ability to present data to a range of audiences.
- Liaising with Schools Colleges and Central Department to oversee the resolution of data queries/errors.
- Provide training and support for users at all levels in the use of systems and software relevant to Education Delivery not limited to but including Excel EDMS Learner Analytics Dashboard MS Teams.
Team Management
- The post holder will manage a team of Professional Services staff. This will include for example:
- Providing a leadership role to the team members.
- Managing and leading change.
- Mentoring and motivating staff monitoring individual performance throughout the year addressing issues as necessary to achieve optimum performance from all staff.
- Coaching and encouraging staff in a supportive environment demonstrating willingness to listen engage and support.
- To demonstrate a commitment to training and using University provided systems.
- Managing the timely completion of Development Review meetings for individuals including allocating reviewees to reviewers conducting Development meetings completing associated paperwork and supporting levelling in accordance with procedures developed by the College.
- Assessing and collating team development needs communicating these to the Head of Education Support & Quality contributing to College learning and development plans which may include delivery e.g. one to one and small group training on the use of data systems.
- Handling sensitive and confidential HR matters for individual staff within the teams where appropriate consulting line managers and HR staff where appropriate.
- Serving on interview panels for new staff mentoring staff during probation and preparing probation reports.
Support across the College of Engineering and Physical Sciences
- The specific areas of responsibility and/or tasks may change from time to time in accordance with the requirements of the School and its priorities of the time.
- From time to time the post holder may participate in reviews of certain aspects of teaching administration e.g. looking at current practices in Schools and coming up with solutions for good practice across the College. This will be done in consultation with the Head of Operations (Education).
- The post holder may also be required to work in other parts of the College.
- The post holder will also participate in various Working Groups and provide secretarial support to Committee meetings as appropriate.
- Any other duties as allocated by the Deputy Director of Operations (Education) and the Head of Operations (Education).
Required Knowledge Skills Qualifications Experience
- Educated to at least A Level standard or equivalent.
- Proven experience of successful working in a senior administrative role within a customer service based environment.
- Significant experience of working within an office environment is essential.
- Ability to work flexibly responding to changing business needs and changes to external legislation for example Home Office rules and guidance.
- Ability to deal with confidential and sensitive data in accordance with appropriate legislation.
- Numerate articulate with an ability to communicate complex data issues simply.
- Strong IT skills including word-processing databases and spreadsheets. Experience and a good working knowledge of large-scale data management systems such as BOXI or be sufficiently IT-literate (to a high standard) to be able to acquire such knowledge quickly and using own initiative which can be applied to the role.
- Experience of setting up and maintaining complex working systems.
- Strong analytical skills and the ability to take a systematic logical approach to problem solving.
- Experience of operating effectively and efficiently in a busy multifunctional environment prioritising a heavy workload and working to tight deadlines taking account of the needs of the main areas of activity in the School and the variety of customers.
- Excellent communication skills; ability to communicate effectively with staff and students at a variety of different levels and from different professional backgrounds.
- A high degree of resourcefulness e.g. the ability to transfer existing knowledge to new situations to formulate a solution to a problem.
- Able to ensure accuracy even when performing complex tasks and demonstrate attention to detail.
- An ability to independently and confidently seek out and apply or advise on matters of University of Birmingham legislation.
- An understanding of the importance ofequality diversity and inclusivity in the workplace. The ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.
- Knowledge of Visa Sponsor Licence Holder responsibilities is desirable but not essential.
- Experience of working in higher education and familiarity with University procedures policies structures and systems is desirable but not essential
- Experience of supervising staff would be advantageous.
Informal enquiries to Shawnia Cairns email:
View our staff values and behaviourshere
We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website.
Required Experience:
Manager
Employment Type
Full-Time
