Onboarding and Implementation Consultant - GERMAN speaking

At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.

Empower your impact at Cision. Be seen be understood be you.

Overview of role

The Onboarding & Implementation Consultant in the EMEIA Customer Experience organisation will be responsible for the efficient and successful onboarding and training of all relevant customers across all our platforms and markets (with focus on the UK segment) in alignment with the customers needs achieving customer satisfaction ensuring optimal time to value. The Onboarding & Implementation Consultant will be responsible for the creation and delivery of training education and knowledge content working closely with the rest of the Customer Experience team to deliver a world class experience for every customer at every touchpoint.

Key Responsibilities & Expectations

• Performs customer facing onboarding activities including but not limited to customer discovery
  desired outcome creation success planning and in-depth platform training.

• Performs back-office onboarding activities including but not limited to new account activations
  platform configuration keyword/search entry and refinement.

• Executes against key onboarding KPIs including key milestone achievement response time
  time to value and customer satisfaction.

• Ability to articulate customer desired outcomes and convert into Cision Customer Success
  deliverables.

• Continually learning & developing knowledge of all Cision platforms demonstrating credibility to
  successfully onboard customers.

• Works in highly consultative manner with customers to determine and understand their needs
  and goals to provide tailored guidance in successful adoption of Cision platform.

• Engages customers regularly throughout the onboarding period to address customer questions
  and concerns ensuring a world class onboarding experience.
• Works cross-functionally with all customer facing roles to ensure a smooth and successful
  transition from sales to onboarding to customer success.

What are we looking for

• Undergraduate degree is preferred

• Excellent German and English language skills written and verbal.

• Working knowledge of MS Office Suite including Word Excel PowerPoint is required.

• Proven experience in a customer-facing role demonstrating ability to manage multiple projects to a deadline.

• Ability to collaborate with internal partners whilst coordinating key customer deliverables
  ensuring world class customer experience.

• Understands how to demonstrate the use & adoption of Cision software and services to achieve customers outcomes and goals.

• Advanced listening and verbal communication skills to understand customers needs and ability to respond clearly and concisely both verbally & written.

• Experience working within global newswire or media distribution organization is favorable.

• Experience working within customer/public relations or communication is favorable.

• Experience with Salesforce and/or Customer Success software is desired.

What You Will Get

• Cision Group Personal Pension Scheme
• Life Assurance
• Healthcare Cash Plan
• Dental Insurance
• Private Medical Insurance (for directors and above only)*
• Gym Subsidy
• Cycle to Work
• Discounted Dining
• Virtual GP
• Employee Assistance Programme (EAP)
• Eye Care Test
• Cision Global Charitable Giving Program

As a global leader in PR marketing and social media management technology and intelligence Cision helps brands and organizations to identify connect and engage with customers and stakeholders to drive business Newswire a network of over 1.1 billion influencers in-depth monitoring analytics and media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas EMEA and APAC. For more information about Cisions award-winning solutions including its next-gen Cision Communications Cloud follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 .

Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact

Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.