Hotel Assistant Manager, Columbia Icefield
Hotel Assistant Manager, Columbia Icefield
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Job Description
What will be your daily pursuit
Providing our guests with a clean safe and welcoming environment to rest and recharge after their adventures.
When does this adventure begin
This role begins July 14 and runs until October 18 2025.
What perks can you expect
- $19.00 per day (taxable benefit) for housing and meals
- Refer a friend to the team and earn a $250 referral bonus!
- Join an inclusive global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays dining and retail.
- Access subsidized mental health and wellness resources.
What will you do in this job
Reporting to the Hotels Manager the Assistant Manager will provide leadership to entire team at Glacier View Lodge.
- Oversee scheduling and training of the front office Host and Housekeeping team working closely with the Front Desk Supervisors.
- Act as a Hotel Manager during absences and scheduled days off.
- Assist the Accounting Department with group billings and make required adjustments to guest reservations.
- Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts.
- Learn the roles and responsibilities of both the Housekeeping team as well as the Hosts.
- Supervise the activities of hotel operations and report significant issues to the hotel management team for review and investigation.
- Effectively handle all guest complaints taking corrective action to prevent recurrence and convert the guest into a repeat customer.
- Provide all frontline staff with tools and training to handle guest concerns and complaints in a consistent manner.
- Assist the front office teams with overbooking situations and coordinate room or property moves.
- Ensure all staff are thoroughly familiar with the Hotels emergency procedures and in a state of preparedness for any emergency.
- Coordination of information with the Housekeeping Maintenance and Food & Beverage Teams.
- Anticipate the needs of arriving and in-house guests.
- Monitor check-ins for group arrivals or suspected double bookings.
- Ensure all computer equipment is in working order and request necessary fixes with the IT Team.
- Be the primary lead to review and respond to online reviews for the hotels.
- Ensures the Hotels look presentable to welcome arriving guests.
- Enforces Hotel policies and disciplinary procedures.
- Assists and orients new arriving employees.
- Coordinates feedback on all reservation activities with the Hotel Managers.
- Actively balance room inventory on a nightly basis adjusting for any late day changes
What skills and experience do you need for this job
- Excellent communication skills both verbal and written
- Most tasks are performed in a team environment with the employee acting as a team leader
- Able to work with minimal direct supervision
- Proven computer skills
- Three to five years of Front Office experience with 2 years in a supervisory capacity
- Experience in office procedures ordering materials and scheduling.
- High school or equivalent education required Bachelors Degree or related technical school degree preferred
- All employees must maintain a neat clean and well-groomed appearance per Pursuit standards
What will your work environment be like
- Beautiful.Youllbeworkingintheiconicunforgettableand inspiring location.Regardless of what your role is with usyoullreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
- Fun.Youllbe meeting team members from across the globe and get toparticipatein tons of team events.
- Independent.Youllspend your days in and aroundour amazing properties.
- Remote. Our home is filled with trees lakes and blue-bird skies; rather than buildings freeways and smog.
- Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds withassistance) as
We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.
EEO
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.
Required Experience:
Manager
Employment Type
Temp
