Technical Support Agent
Technical Support Agent
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Job Description
Discover
The Opportunity
The Tecnical Support Agent provides first level technical support to all users of Assumption Lifes IT systems. This person contributes to the maintenance and development of technology and offer technical troubleshooting support related to operating systems software and office tools client-server systems and related equipment in order to ensure consistent productivity.
What youll do
Responsibilities
- Technical support for our users by phone Teams or in person:
- Support for equipment (computers monitors mobile phones printers etc.)
- Responding to requests via tickets emails or phone calls
- Assistance with access issues passwords and software
- Support for Windows/Mac Microsoft 365 and common office applications
- Tracking of IT inventory (equipment software licenses)
- Escalation of complex issues to the appropriate level
- Documentation of interventions
- Support for remote users (VPN connectivity etc.)
- Compliance with IT security best practices
- New software and testing:
- Installation validation and documentation of new software tools and equipment
- Participation in production deployment independently or with the support team
- Printers copiers and scanners:
- Installation configuration and maintenance of equipment at head office
What youll need
Qualifications
- Strong verbal and written communication skills in both French and English;
- Diploma or certification in Computer Science Information Technology or a related field;
- Minimum of 2 years in a technical support or help desk role;
- Certifications (an asset): CompTIA A ITIL Foundation Microsoft Certified: Fundamentals;
- Basic knowledge of networking operating systems and troubleshooting;
- Advanced knowledge of Windows operating systems and Microsoft Office suite especially Word Excel Outlook SharePoint and Teams;
- Proficiency with Office 365;
- Good knowledge of physical and virtual server environments (Hyper-V VMware);
- In-depth knowledge of Active Directory: software used to manage a user database and create user accounts (for IT access management);
If this challenge matches your career aspirations and you would like to play a key role in the exciting development of our company please apply no later than July 14 2025.
Were looking for
Core Skills
A little bit about us
Assumption Life
At Assumption Life we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.
Assumption Life is deeply committed to its communitys development
Founded in 1903 in Massachusetts Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception Assumption Life has continued to making difference beyond the borders of lAcadie for all families across Canada. Our Company which began as a great idea 122 years ago is now one of the largest mutual life insurance and financial services companies in Canada. Today this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events raising funds for charities or helping people in need Assumption Life employees are very committed to their community and are always ready to help.
An employer of choice
We ensure competitive salaries as well as performance-based bonuses generous benefits and flexibility in our policies and practices to respond to the needs of our employees.
Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race color ancestry religion sex national or ethnic origin sexual orientation age citizenship marital status family status genetic characteristics disability gender identity or gender expression status of a pardoned person social condition or political activity. If you have a disability or special need that requires accommodation for an interview please let us know by emailing emailprotected
Are you interested
Work With Us
- Training and development opportunities.
- Comprehensive rewards package including competitive salary bonus pension and benefits.
- A vibrant location in downtown Moncton.
- A paid volunteer day.
- A gym located in the building.
- Paid leave to meet your various personal and family needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
