Senior Product Designer II, Merchant Services
Senior Product Designer II, Merchant Services
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Job Description
Senior Product Designer II Merchant Services - CommerceHub
About You
Youre looking for an environment team and role where youll thrive and do the best work of your career. Thats why as a Senior Product Designer II on our Commerce Hub at HubSpot:
- Youll serve as a key driver of craft helping elevate Growth Practices and design quality for your team and within the Commerce Hub.
- Youll have a seat at the table from Day 1. Your partners and peers know what you do greatly value it and expect you to have strong opinions that influence product development.
- Youll co-own a significant part of the product with your partners and youll have the support you need to align strategy and vision through implementation.
- Youll be able to work where and how you work best: at home the office or any mix of both.
- We support you with clear expectations and career paths that set you up to grow both your craft and influence as well as your impact on the product and users.
About your opportunity
Were looking for a Senior Product Designer II to join the Merchant Services team within HubSpots Commerce Payments Group where youll help shape and scale the end-to-end payments experience. Youll lead design for the top-of-funnel journey making it easy for customers in the US Canada and UK to discover enroll in and use our payments tools while also supporting global expansion. Youll also own the payments account management experience including payout details dunning and the overall merchant experience ensuring clarity reliability and seamless integration with Stripe and beyond.
Were searching for an experienced thoughtful designer familiar with Saas and connected platform experiences who is comfortable translating business complexity into elegant and effective user experiences. If you can articulate your approach to design and how experience vision informs both short and long term product strategies then wed love to chat with you.
Join a UX team that is deeply motivated by helping our users find success that grows their businesses as much as it grows their bottom line. We are a team of passionate system thinkers deeply motivated by finding innovative ways to deliver elegant and easy to use solutions to complex business problems through research informed consumer grade experience design.
Responsibilities
- Drive discovery framing alignment and quality for our Commerce experience both within your group and across other Commerce groups.
- Co-create a shared vision strategy and prioritized long-term roadmap for the future of Commerce tools in partnership with product management and engineering peers
- Work with our Principal User Researcher to understand our customers through quantitative and qualitative research to build use cases customer journeys content strategies prototypes interaction patterns and visual designs
- Play an active part in growing HubSpots UX team and culture
- Uplevel the end to end customer journey through thoughtful execution and collaboration with other areas of the business.
Top Candidates will have
- Strong demonstrable experience delivering successful and intuitive products using industry standard design best practices for B2B and B2C experiences - we value consumer-grade experience quality while solving enterprise-level problems
- A high bar for design and design partnership as well as a sixth sense for how to provide and encourage thoughtful feedback on designs as well as identify overlaps and efficiencies between team members projects
- Have 3-4 high quality examples of design projects that show off your craft design strategy and storytelling to effectively gain strategic alignment with product vision while effectively managing complex challenges and varying user types.
- Emotional intelligence and people savvy that bring clarity to the work as well as how its done as well as not shying away from addressing situations or increasing communication when theres friction or uncertainty
- Curiosity for how designing with and for AI can impact and influence how we solve problems for users and our business.
Youll love this role if you
- Can give us a sense of how you collaborate on strategy and vision with partners leaders and across multiple teams especially with transparent stakeholder communication throughout the design process.
- Can speak to how you balance scope speed and design quality to reach outcomes that drive customer success reducing time to value and increasing retention
- Excel at translating conceptual ideas and user requirements into high-fidelity visual designs - drive clarity from ambiguity and create detailed and polished design deliverables that successfully balance user needs with business objectives.
- Set success metrics that demonstrate your love of qualitative and quantitative metrics and can show us how you use them to deliver successful intuitive products with measurable customer and business impact
- Have experience working with design architecture IA and a design system especially consolidating patterns and components across a variety of use cases and contexts as well as deep expertise in design tools and visual design principles (typography color theory layout composition)
- Enjoy mentoring coaching for growth aligning on goals and driving accountability at all levels and can confidently deliver clear direct and actionable feedbackand ask for it in return.
- Share our HEART values and practice growth mindset
About UX at HubSpot
Our UX team is a passionate and diverse group of more than 200 product designers content designers researchers and design ops folks who build consumer-grade experiences while solving enterprise-level problems. Were set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. Were investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.
We involve our customers in every step of our development process. And we strive to deliver a B2B product thats just as easy to use as the best B2C products on the market. When our customers grow we grow too!
Want to know more about product design at HubSpot
- The possibilities of and prioritizing usability alongside feature growth
- By the people for the people: keeping your design system evergreen
- See all HubSpot UX blog posts
One more thing you should know
But you might not feel like you check all the boxes as you read this job post. We get it. And we feel these things ourselves too. But we hope youll apply anyway because well take great care in working with you.
Confidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as a perfect candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you please apply if this is a role that would make you excited to come into work every day.
About HubSpot
HubSpot helps millions of organizations grow better and wed love to grow better with you. Our business builds the software and systems that power the worlds small to medium-sized businesses. Our company culture builds connections careers and employee growth. How By creating a workplace that values flexibility autonomy and transparency. If that sounds like something youd like to be part of wed love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code which has more than 3M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture HubSpot has been named a top workplace by Glassdoor Fortune Entrepreneur and more.
Cash compensation range: 180000.00 - 215000.00 USD Annually
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible roles. In addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
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Required Experience:
Senior IC
Employment Type
Full Time
