Manager, Claims Management
Manager, Claims Management
Posted on :
06-07-2025
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1 Vacancy
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Job Description
Description
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.
Our Capital Projects Group (CPG) workforce is made up of driven and dedicated professionals who care deeply about working together to deliver infrastructure and make a positive impact in our communities. Join us as we build a knowledgeable and collaborative team that courageously changes how transit projects will be delivered.
Our Rapid Transit Commercial Management office is looking for a Manager Claims Management to join the team! You will provide leadership and expertise in the management of the construction claims process to support the CPGs delivery of capital and infrastructure projects including managing the implementation of a claims governance framework claims management policies and procedures and a claims management training program.
What will I be doing
- Advise and assist the project delivery teams to ensure that claims are settled in a timely manner.
- Manage evaluate and resolve claims making sure procedures are adhered to and the necessary due diligence is applied at all stages.
- Lead the claims management process on multiple Metrolinx transit and infrastructure projects including management and maintenance of claims documentation/records and the timely reporting of overall claims status.
- Implement claims management governance framework processes and tools to support effective and efficient claims management including that for claims avoidance and mitigation.
- Track and ensure claims packages (i.e. supporting documentation) are completed expeditiously.
- Assist in the preparation and presentation of summary reports and supporting documentation for Executive Management.
- Provide input to the Project Delivery Teams on claims avoidance and mitigation techniques and involves other functional disciplines (scheduling practices records maintenance risk management contract administration legal etc.) as required.
- Investigate evaluate and provide recommendations for the negotiated settlement of claims and prepare position papers to recommend solutions to contractual issues and claims settlement.
What Skills and Qualifications Do I Need
- Completion of a degree in construction management project management engineering quantity surveying or a related discipline or a combination of education training and experience deemed equivalent.
- Experience in major project claims management; progressive experience in the management and administration of major construction/infrastructure contracts in a public sector environment.
- Certifications or Designations Active membership in PEO AACE PMI CIQS RICS CIArb or similar association is an asset.
- Knowledge of claims management policies principles procedures and industry best practices to manage the claims management process
- Experience in preparation and/or evaluation of variety of claims including delay disruption loss of production acceleration and scope changes including schedule analysis
- Ability to read engineering drawings review construction schedules validate cost & quantum calculations for direct and indirect costs
- Knowledge and understanding of Construction methodologies and Contractors tender pricing involving pricing of temporary and permanent works risks & contingency allocations overheads and escalation pricing
- Knowledge and understanding of alternative dispute resolution techniques and good negotiation skills to arrive at fair settlements on claims
- Experience in coordinating the claim management process with project teams consultants external experts and legal counsel is an asset
- Knowledge of contract administration and project delivery using AFP P3 or design/build methodology associated contracting terms & risk transfers and an understanding of relevant contract law/regulations is desirable
- Good understanding and knowledge of the practical application of contract administration and document management software CM14 Aconex ProjectWise Unifier and SharePoint
- Ability to understand construction schedules and familiarity with scheduling software like Primavera P6 Microsoft Projects and/or Tilos
Dont Meet Every Requirement
If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email.
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
#LI-SS1
Required Experience:
Manager
Employment Type
Full-Time
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