IT Technician I
IT Technician I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Ignite your desire to be the best!
Imagine an energy so positive so powerful it ignites your desire to be the best inspires you to bring out the best in others and fuels your aspiration to do the best work of your career.
At Legacy Traditional Schools we do things a special way in a way that ignites our desire to be the best illuminates our educators best talents lights up the minds of our students and fuels our school spirit. We shine the brightest when we raise our hands and rise to the challenge of changing lives through education cultivating bright curious minds achieving award-winning results upholding our values and engaging positively with our students parents and communities.
POSITION OVERVIEW
The primary responsibility of the IT Support Technician I is to provide technical support to the employees and faculty at Legacy Traditional Schools. This position will assist in maintaining upgrading troubleshooting and repairing all IT-related equipment software and edtech applications and will be the main point of contact on campus for IT Support.
These duties will be performed under the guidance of the IT Operations Manager.
Legacy Traditional Schools IT Support:
Be the main point of contact for IT tickets submitted by LTS Employees.
Assist in the remote and on-site resolution of all IT tickets.
Triage and assign unassigned tickets throughout the day as needed to maintain SLA goals.
Perform routine inventory checks at campuses throughout the year.
Assist with device deployment at new campuses AV issue resolution and device/peripheral deployments and refresh efforts.
Support and maintain conference room and stage AV.
Provide IT support to multiple campuses during the day or week up to and including traveling 25 miles between campuses.
Identify recurring issues and work with Level II Support Technicians to develop and create knowledge base articles as needed for end users to follow (e.g. how to map a printer).
Identity and access management (account provisioning) functions within the Student Information Systems (SIS).
Perform support and maintain Clever ed tech apps as needed.
Assist with Device Refreshes monitor upgrades peripheral upgrades etc.
Conduct and coordinate IT-related activities with vendors.
KNOWLEDGE SKILLS & ABILITIES
Education and Experience
An associates Degree or three years of progressive IT work experience instead of the education requirement.
2 years of experience with the configuration and setup of end-user devices (Workstations MFP Printers Mobile Devices etc.).
Experience working in an ITSM ticketing system.
Experience with Active Directory Windows 10 ChromeOS Google Workspace.
Strong PC support knowledge including an understanding of computer operating systems network connectivity and devices (desktops laptops tablets printers etc.).
Additional preferred experience:
Mobile device platforms (iOS and Android) hardware and device management (MDM).
A/V equipment (projectors displays).
Collaborative work tools including Slack Google Meet and Microsoft Teams.
VoIP telephone systems paging systems and scrolling billboards.
Microsoft Office Suite/O365.
ITIL or HDI Certifications (highly desirable)
CompTIA A or equivalent Certification (desirable).
CompTIA Network or equivalent Certification (desirable).
Behavioral Competencies
Delivers exceptional service: Positively and professionally works with and assists all staffing levels across the organization prioritizing customer experiences with IT.
Has an innovative mind: Offers specialized expertise in IT support demands for the business and education industries.
Drives results: Embodies a quality speed-to-resolution & results-focused approach to supporting IT users.
Communicates effectively: Leverages strong verbal and written skills to create effective transmission of information between technicians leaders IT management and customers.
Builds trust: Work with a strong sense of character and a value for interpersonal partnerships leading to excellent customer service.
Manages ambiguity: Confer with essential personnel to resolve conflicts prioritize needs escalate problems collaborate with other IT team members and choose solutions.
BACKGROUND CHECKS
The incumbent in this position will be required to pass a criminal history background check
PHYSICAL AND TRAVEL REQUIREMENTS / WORK ENVIRONMENT
This position requires the need to lift objects (up to 50 pounds) on occasion.
This position may require sitting for long periods at times talking on the phone standing kneeling stooping and long periods of concentration.
Enjoy the benefits of being the best
Education is not a spectator sport so we encourage you work hard learn have fun and always do your best. If you raise your hand to accept the challenge of changing lives through education and give your very best to contribute to our students success youll experience:
A. our colorful school spirit
B. a fulfilling career
C. a culture of connection
D. our spirit of tradition
E. the benefits of being the best.
Hint: If asked in your interview how we ignite your desire to be the best the answer is All of the above
Enjoy industry-leading pay rewards referral bonuses and paid time-off. Care for your health and your family with comprehensive medical dental and vision benefits discounted onsite childcare and student enrollment priority even for part-time roles. Invest in your future with retirement plans - Arizona has 401(k) plans with 6% employer matching Nevada participates in the Nevada State Retirement PERS and Texas participate in the Texas retirement TRS. Enhance your growth with promotion opportunities training mentoring and tuition reimbursement. Thrive in a welcoming supportive and inclusive environment where we celebrate the diversity of our team and our communities and uphold our values to treat others with fairness equality and respect as an equal opportunity employer.
Come be an educator with LTS
Every team member from our support staff to our leadership team has knowledge to share skills to teach inspiration to offer and a passion for helping others learn and perform their best which is why we are proud to call all our employees educators.
Our smart talented diverse educators across Arizona Nevada and Texas are working together to change lives through education and make our charter schools the best placeto learn grow and work. Come be an educator at Legacy Traditional Schools and experience a positive collective energy so powerful it ignites your desire to be the best! Ignite your career. Apply Today!
Required Experience:
IC
Employment Type
Full-Time
