Process Associate

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Order to Cash - Senior Process Associate - English

This positions primary function is the accurate application of cash remittance either in paper wire or EFT (Electronic Funds Transmission) format to the customer receivable accounts. This representative will also audit the auto cash application process within the SAP. Accurate interpretation of remittance documentation and specific instructions to specific accounts is necessary to ensure the integrity of the Accounts receivable sub-ledger. The representative should be adaptable to change and willing to continue to pursue process improvements.

Responsibilities

The purpose of this position is to communicate verbally/in written with the clients and the related departments in order to collect the debt registered by them according to the Standardized Operating Procedures and Work Instructions.
Booking of Incoming Payments: - Bank Statement; - Remittance advices.
Review customer complaints and update customer records if required
Documenting customer interactions & providing information to customers
Coordinating the chase activity query resolution/dispute management: - Verbal & Written Communication with client; - Verbal & Written Communication with related departments.
Managing dunning letters/collection letters: - Issuing checking and sending dunning letters/Collection letters
Reading and learning the operating procedures contributing to the development/improvement of the operating procedures
Escalating of all unsolved/unclear issues to the team leader
Qualifications
Minimum qualifications
Any Graduate
Relevant experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2C model
Strong Communication Skills (verbal and written)

Preferred qualifications
Good level of Polish and English level
Good customer handling skills
High Energy level
Good interpersonal skills that can lead multiple responsibilities simultaneously
Good influencing skills and interpersonal analytical skills and attention to detail
Good team commitment and results delivery orientation
Good experience in Order to Cash end to end processes
Good understanding of the MS Office suite

What can we offer
Attractive salary
Stable job offer employment contract
Various trainings (initiating soft skills)
Possibility of development
Benefits (Insurance Luxmed Multisport Lunchpass Card additional vacation days biking policy)

As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process. It is the candidates absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

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Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.