Lead Business Support Manager

Are you an experienced business support manager seeking a new challenge We have an exciting opportunity for you to join our team as a Lead Business Support Manager and take the next step in your career.

Social Security Scotland an Executive Agency of the Scottish Government is undertaking the largest and most complex IT and digital change programme since devolution to deliver a social security system that will support the people of Scotland for decades to come.

As Lead Business Support Manager within the Chief Digital Office division you will report directly to the Head of Supporting Services.

This is a hugely important post for the division providing dynamic leadership to a team of business managers supporting a fast paced high-performing digital division.

Supporting Services underpins the work of the division centralising a diverse set of business and administrative services through three workstreams:

• Our Digital Workforce workstream looks after a workforce of over 500 staff; working closely with Corporate Recruitment and Learning & Development colleagues to ensure staff are effectively onboarded supported and developed throughout their time with the Agency.
• Our Business Management workstream provides administrative support to senior leaders and general business management services to the division including travel/meeting arrangements internal communications and coordinating formal responses and enquiries.
• Our Financial Operations and Performance workstream supports branches in day to day financial management including raising purchase orders receipting invoices coordinating purchases and ensuring internal governance processes are followed.

You will have overall operational responsibility for delivery of these key business services; managing resource risk and performance as well as collaborating across the organisation to ensure continuous efficient service delivery.

Your role will also work closely with key internal stakeholders include HR and Finance Business Partners; integrating their initiatives and requirements into the divisions business plan and translating this into an effective approach to internal performance management and governance.

Responsibilities
Service Excellence: Lead the delivery of a high-quality client-focused service that meet the diverse needs of stakeholders with dignity fairness respect and efficiency.
Performance and Risk Management: Develop and monitor robust performance metrics and risk assessments to ensure consistent standards and informed decision-making.
Resource and Process Optimisation: Ensure recruitment training operational systems and infrastructure support seamless end-to-end service delivery and continuous improvement.
Strategic Decision-Making: Evaluate options carefully considering implications and risks and align financial and operational planning to achieve optimal outcomes.
Leadership and Stakeholder Engagement: Provide clear inspiring leadership; collaborate with senior leaders and build effective internal and external partnerships to support cohesive service delivery.
Process Innovation and Improvement: Drive ongoing review and refinement of operational processes and lead initiatives to standardise best practices innovation and efficiency.
Communication and Influence: Articulate the service vision priorities and expectations clearly; engage and influence teams and senior stakeholders to foster positive change.
Team Development and Inclusion: Promote an inclusive culture that values diversity encourages professional growth and models public service values through motivating and developing staff.
Timely Delivery and Adaptability: Ensure the efficient implementation of service initiatives and change projects adapting strategies swiftly to meet evolving demands while maintaining high standards.
Partnership and Collaboration: Cultivate strong relationships with internal and external stakeholders facilitating resource sharing information exchange and seamless operational collaboration.
Continuous Learning & Growth: Support ongoing professional development identify skill gaps and promote a growth mindset through targeted training and feedback.