drjobs Technical Support Representative

Technical Support Representative

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1 Vacancy
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Job Location drjobs

Brisbane - Australia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

At IDEXX were committed to empowering our people and creating meaningful career opportunities. Were currently seeking a dedicated and enthusiasticIDEXXerto join ourANZ Technical Support Team.

In this role youll be the first point of contact for our valued veterinary customers providing expert support for ourin-clinic diagnostic solutions including theIDEXX VetLab suiteandrapid assay devices. Youll troubleshoot technical issues respond to product inquiries and collaborate with internal teams to deliver an exceptional customer experience.

What Youll Do:

  • Provide technical support to veterinary clinics using IDEXX diagnostic products.

  • Troubleshoot and resolve product issues with professionalism and care.

  • Respond to customer queries with clarity and empathy.

  • Liaise with cross-functional teams to ensure timely and effective solutions.

  • Participate in a rotating roster that includes occasional Saturdays and after-hours support.

What Were Looking For:

  • A passion for delivering outstanding customer experiences.

  • Previous experience in a customer contact or support environment.

  • A strong aptitude for learning and communicating technical information.

  • Self-motivation and the ability to thrive in a collaborative team setting.

  • Excellent problem-solving time management and prioritisation skills.

  • Familiarity with veterinary clinic operations or technical equipment support is a plus (comprehensive training provided

What We Offer

  • Flexibility:Work on-site hybrid or fully remote

  • Supportive Culture:Be part of a team that values growth collaboration and innovation.

  • Impact:Help veterinarian professional deliver better care through cutting-edge diagnostics.

  • Bring your pet to work days!

  • Competitive annual bonus scheme and compensation review

  • Be rewarded for your contributions through our Reward and Recognition Program

  • Enhanced bereavement leave for family and pets!

  • Free wellness programs like fitness platforms and Reimbursements Mental Wellness and Healthy Weight Programs ability to earn points and prizes

  • Discounts on Pet Products and $500 per year towards diagnostic testing for your pets

  • Tenure recognition including days off and bonus payments for reaching key milestones

  • Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually

  • We help pets lead fuller lives

Why IDEXX

Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy ensure safe drinking water for billions and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10000 talented people.

So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Lets pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to is an equal-opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.

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Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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