Staff NOC Engineer

Company Overview

Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.

At Proofpoint people are at the heart of our award-winning line up of cybersecurity solutions. And the people who work here are the key to our success. Were customer-focusedcollaborativeand committed to excellence. Through a culture of diversityhonestyand initiative we deliver meaningful innovation that helps manage todays biggest threats. With opportunities in all functionswe offer many exciting reasons to join our team.

The Opportunity:

As a Staff NOC Engineer (S4 - Supervisor) you are responsible for helping ensure the efficient delivery of the NOC service globally. While you do not have direct management accountability you run the floor assigning workload providing feedback and coaching NOC Analysts on observed trends or quality issues. You lead with a growth mindset identifying Continuous Service Improvement (CSI) opportunities partnering with NOC Leaders or delegating as needed. You represent the NOC as a voice for the customer and advocate for better availability and service delivery. You are uncomfortable with the status quo when theres a better way and you excel in leading through ambiguity offering guidance to NOC Analysts.

Core Responsibilities:

Deliver a Repeatable Quality Incident Management Service

• Monitor and guide the global NOC Team to deliver consistent high-quality service.

• Assist in workload management and Incident response while coaching and mentoring peers.

• Provide operational guidance support escalations and ensure adherence to processes and procedures.

• Complete all personal administrative tasks as needed.

• Proactive monitoring and prioritization of workloads.

• Development and delivery of training sessions or materials.

• Evidence of handling diverse and complex workloads.

• Adherence to NOC procedures and processes.

• Minimal complaints or escalations from the business.

• Evaluative incident trend analysis and proactive review of other workload metrics (OMS & PagerDuty).

• Help guarantee that the team adheres to Operational Readiness accountabilities.

Given the global nature of our business our Engineers work in a rotating shift pattern covering the hours of 12:00 23:00 Hrs within a condensed work week.

Improve Availability Proactively:

• Take ownership of improving system and service availability by refining alerting strategies and enhancing response mechanisms.

• Focus on the quality of alerts SOP development and standardization of alert handling processes.

• Input and oversight of alert quality assurance (QA) activities.

• Evidence of improved quality in alerts routed to the NOC.

• Demonstrated reduction of low-priority and uncategorized alerts.

• Active monitoring of NOC queues and workloads.

• Strategic collaboration with NOC leadership on alerting improvements.

Drive Innovation and Continuous Service Improvement(CSI)

• Conduct regular holistic reviews of NOC processes and propose CSI initiatives.

• Build partnerships with business units to improve alert and ticket management practices.

• Lead quality reviews and create key metrics to ensure efficient service delivery.

• Demonstrated steps to enhance NOC operational efficiency.

• Quality reviews metrics updates and process evaluations.

• Proven impact through improved NOC service offerings.

Foster Development:

• Embrace opportunities for personal growth such as the Coaching & Mentoring Program a secondment or other hands-on initiatives.

• Embrace opportunities for self-development through structured learning platforms and informal team sessions.

• Lead and participate in cross-team learning to foster a culture of growth and collaboration.

• Completion of formal courses (e.g. Udemy LinkedIn Learning Proofpoint Cybersecurity Academy etc.).

• Leadership or active participation in Team learning sessions.

What you bring to the team:

• 2 years Supervisory Experience Essential (Managerial Experience preferred) in a fast-paced Operational environment.

• 3-5 years Experience working in a fast-paced Operational environment such as a NOC Command Center Emergency Services or other Critical Response Center.

• Strong demonstrable understanding of IT Principles; including current practices and evolving trends.

• Ability to work and lead within a 24/7 Operational environment including fulfilling on-call responsibilities.

• Excellent communications skills both written and oral.

Desirable criteria will be used to differentiate candidates with similar Essential Skills & Experience:

• Desirable: 3-5 years Experience working in a Network Operations Center and/or Server Operations Team.

• Desirable: Hands-On Experience working with on-premises distributed systems environments and/or Public Cloud Installations including AWS & Azure.

• Desirable: Any of the following certifications:

• CompTIA certifications; A Network Cloud Linux or Security.

• OS Vendor Specific certifications including LPIC LFCS RHCSA or MCSA MSCE or more advanced certification types.

• Cloud Vendor certifications also desirable.

As a Staff NOC Engineer you are a key Leader and strategic enabler within the NOC. Balancing operational oversight with mentorship and continuous improvement ensures the Team delivers exceptional service and meets the organizations evolving needs. Your role shapes the NOCs global impact driving efficiency innovation and a relentless focus on customer success. You embody the principles ofOne NOC One Voice One Team guiding the NOC to achieve operational excellence and long-term organizational growth.

Why Proofpoint
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. Thats why were a pioneer in next-generation cybersecurityand why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.