Support Services Case Manager
Support Services Case Manager
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Job Description
Overview
REPORTS TO: Manger of Support Services
SUPERVISES: N/A
STATUS: Non-Exempt
SCHEDULE: Full Time
FUNCTION: This person will meet with individuals/families who are seeking financial support given by The Salvation Army in Dayton. Through an assessment process they will evaluate the need to determine The Salvation Army response. They will provide excellent service to all who participate in functions held at the Kroc Center. In conjunction they will keep as a priority the promoting of the Christian faith and values in keeping with the Mission of The Salvation Army.
Responsibilities
DUTIES:
Case Management includes:
- Assessing client eligibility and providing assistance as warranted
- Developing plans to improve a clients well-being
- Helping clients adjust to changes in their lives such as the loss of a job or loved one
- Helping clients work with government agencies from which they are applying for benefits
- Responding to crisis situations
- Maintaining complete and accurate client records and documentation
The general duties for Networking include:
- Becoming familiar with services in the community
- Networking with other service agencies as needed
- Serve as Salvation Army Liaison to other community based social services within Montgomery County
- Christmas Assistance:
- Assisting with Christmas registration
- Assisting with data entry
- Clearing out duplications of address and household members
- Handling client phone calls and requests regarding distribution
- Participating in distribution
Life Skills:
- Coordinating life skills programs throughout the Kroc Center
- Securing volunteers and/or other agencies to teach various life skills at the Kroc Center
- Working with events marketing and front desk mangers to communicate the details of these programs
- Keeping attendance at these programs and reporting them monthly to Manger of Support Services
Kroc Social Work Liaison:
- Assisting Kroc employees when issues involving apparent social work needs arise among Kroc program participants
- Coordinating Support Groups with a focus on spiritual component
- This includes mandated reporting of suspected abuse of children or vulnerable adults
- Additionally the Social Work Liaison takes social work concerns off the plate of employees who find themselves involved in situations in which they are not trained to deal with
Gift of Power program:
- Participating in Gift of Power program (Jan-Apr).
- Answering phones making appointments assessing clients eligibility making pledges
- Assisting Manager of Support Services to maintain accurate records
- Participating in meetings with AES when asked by Manger of Support Services or Kroc Center Administrators
Any other duties deemed necessary by the Kroc Center Administrators
Qualifications
MINIMUM QUALIFICATIONS:
- Preferred candidate must have an Associates degree Bachelor of Science in Social Work or related field or case management experience.
- Ideal candidate would be fluent / proficient / conversant in Spanish
- Strong creative and communication skills
- Case management experience
- Administrative skills
- Experience in networking with others
- Able to multi-task and meet hard deadlines
- Able to work in a team environment
The Salvation Armys Mission Statement
The Salvation Army an international movement is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination.
Required Experience:
Manager
Employment Type
Full-Time
