Senior UX Researcher - Collectibles
Senior UX Researcher - Collectibles
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
We are seeking a highly motivated and experienced UX Researcher to drive research as part of our Collectibles team. At eBay we value innovation collaboration and a passion for customer-centric solutions. We are looking for individuals who thrive in an exciting space. As the world leader in Collectibles eBay is the first place enthusiasts think of when buying selling and enjoying their trading cards memorabilia coins and more. This year we will continue to set the standard by further expanding the deepest inventory available anywhere in the world and by launching next-gen experiences that make it easy trustworthy fun (and profitable) to enjoy your collectibles!
Human-centered insights and a deep understanding of people and cultures are critical to how we do our best work. Our team of UX Researchers are a critical part of eBays Design organization where we discover interpret and communicate insights and opportunities in an inspiring way. UX research is embedded in all phases of product development at eBay influencing product and business strategy.
The ideal candidate for this team is a strategic thinker great storyteller and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems. This passionate and inclusive researcher will work closely alongside partners from design business product management engineering and marketing to deliver high-impact user insights. Crafting conducting and socializing user research across a spectrum of methodologies is something this candidate excels at.
What you will accomplish:
Help drive key features products or initiatives based on company priorities
Lead research on improvements to make and defining excellent customer experiences
Partner and work closely with Design Product and Business leadership to drive the UX strategy for the area through insights
Employ storytelling techniques and workshops to communicate research insights and recommendations and help teams turn insights into action
Actively contribute to the always-growing UX Research practice at eBay
What you will bring:
5 years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle from conceptualization to launch in an applied user research setting.
M.A. M.S. or PhD in a human behavior related field such as Anthropology Psychology Sociology Cognitive Science Statistics Human Factors Engineering Human-Computer Interaction Information Science Media Studies or Computer Science.
Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools.
Ability to assess and work through complex problems and ambiguous situations and work with teams to ensure insights are clear actionable and acted upon.
Exceptional communication and storytelling skills experienced influencer and advocate for user research.
Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus.
The base pay range for this position is expected in the range below:
$108000 - $186900Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
Please see the Talent Privacy Noticefor information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Required Experience:
Senior IC
Employment Type
Full-Time
