Oversee all departmental employees and business practices
Present self as a role model demonstrating leadership and commitment to the customer and manufacturer
Hire train motivate counsel and monitor the performance of all Parts Department staff ensuring parts personnel have a thorough understanding of their duties and responsibilities
Maintain efficient and profitable parts operations and inventory control system; develop merchandising and contact systems to aggressively promote sales
Analyze turnover rate and inventory levels; maintain appropriate balance of fast/slow moving parts; accurately use purchase order system
Develop systems and flexible stock ordering procedures to optimize parts inventory; maximize gross profits by effective ordering of parts to insure maximum parts return allowance; and minimize at counter time of Technicians
Must understand and use principles of pricing availability shipping returns and credit policies
Analyze phase in/phase out criteria to maximize fill rate and decrease obsolescence for increased profitability
Supervise inventory; develop procedures for theft control; implement perpetual inventory procedures; and conduct annual inventory count
Maintain efficiency in the layout of the Parts Department by evaluating binning and stocking methods
Possess proficient knowledge of the Dealer Management System and its functionality to ensure efficiency in the Parts Department
Work with Service Manager to ensure proper transfer of parts and communicate critical shortages and back orders
Develop systems for continuous improvement systems for back order control and customer follow-up
Keep abreast of changes within the parts area; maintain training on an annual basis appropriate to parts operation
Analyze parts sales gross and expenses on a monthly basis & conduct weekly department meeting
Understand and enforce the manufacturers warranty policies and procedures
Serve as a liaison with manufacturer representatives
Attend training classes as directed by management
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.