LBCS Lead Billing Analyst
LBCS Lead Billing Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
This position is responsible for monthly billing of highly complex C&I customers and providing advanced level escalation support for the C&I population. This position will validate all required billing data inputs are complete and accurate for monthly billing. Any discrepancies will be researched and monitored to resolution. Perform root cause evaluations and drive pending issues to resolution with various departments. Position will also include collaborating with key stakeholders to reduce quoting and set-up errors.Job Description
Key Accountabilities
Education Experience & Skill Requirements
Key Metrics
- Perform quality monitoring of onshore and near-shore billing teams.
- Analyze billing data to identify trends discrepancies and opportunities for process improvements.
- Maintain documentation of billing procedures configurations and user guides.
- Collaborate with cross-functional teams including Sales Technology and Customer Service to resolve billing issues and discrepancies.
- Travel to near-shore team required
- Core hours are 8 am to 5 pm daily
- Must be available to support outside of core hours as necessary
Job Family
Customer ServiceCompany
Vistra Retail Operations CompanyLocations
Irving TexasTexasWe are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!
If you currently work for Vistra or its subsidiaries please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
