Helpdesk Coordinator/Maintenance Coordinator
Helpdesk Coordinator/Maintenance Coordinator
Posted on :
06-07-2025
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1 Vacancy
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Job Description
Job Description
Helpdesk Coordinator/Maintenance Coordinator
Glasgow (Hybrid)
Permanent Full Time
Salary to 24300 Plus Package
We are working with a national facilities management contractor who have an excellent industry reputation look after their staff well and have very established and stable contracts nationally.
Due to continued expansion we are currently looking to recruit a helpdesk/maintenance coordinator to join the team.
Role:
- Incoming calls from sites to log high priority call outs at weekend liaising with engineers in the field to advise of works being sent and ask for accurate ETAs to update the relevant people and timelines.
- Ensure OOH reactive works are in scope & plan in for correct on call engineer prioritising by SLA & ensuring maximum productivity assigning jobs on both in house & customer systems ensuring ETA & notes are updated
- Plan in pre-planned maintenance visits to ensure SLAs are met
- If works are out of scope plan in for PAYG engineer or pass to contractor & follow up to ensure jobs are attended within SLA & completed
- Monitor in progress and open work orders to ensure no return visits or out of scope/contractor works have been missed
- Ensure jobs that have or will breach the threshold are flagged to Contract Planner to be actioned (for both in & out of scope works)
- Ensuring that purchase orders have been generated for contractor jobs
- Organise and prioritise work to maximise efficiency and achieve deadlines.
- Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.
- Log all information accurately on the bespoke CAFM systems completing all relevant fields throughout each call/e-mail following relevant processes.
- Communicate fluently and confidently with colleagues customers and management.
- Ensure effective written and verbal communication of all critical operational issues where required.
- Work as part of a team to deliver excellent service to the Customer.
- Comply with any other reasonable management instruction or ad-hoc duties.
- Run reports daily and weekly for supervisors and lead engineers
Person:
- You will ideally have a proven track record in Facilities Management within an administration/helpdesk role and a strong CAFM system knowledge
- Training Provided
- GCSEs or equivalent Grade C in English and Maths
- Good planning and organisation skills and the ability to prioritise own workload efficiently
- Understanding of FM business or the willingness to learn
- Excellent telephone manner
- Strong communication skills
- Working knowledge of MS Office including Excel and Outlook
Package:
- Base salary to 24300
- Monday - Friday - 8:00am - 4pm (Rotating shifts 7am-3pm every 6 weeks and 12pm 8pm)
- 4 days in office 1 at home
- 33 days annual leave plus bank holidays
- Pension
- Private Healthcare
- Genuine progression in a friendly and growing business.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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