Returns Control Coordinator
Returns Control Coordinator
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Primary Duties and Responsibilities:
- Customer Support:Handle inquiries provide updates and support other departments in resolving customer issues related to returns.
- Supplier Coordination:Request return numbers coordinate destruction requests and process credits.
- Returns Documentation & Inspection:Ensure proper documentation reconcile quantities inspect returned products and return items to inventory.
- Record Keeping:Maintain accurate records for returns credits and customer claims.
- Inventory Management:
- Track log and process client returns daily.
- Manage inventory adjustments stock placement and compliance with storage requirements.
- Oversee inventory cycle counts annual counts and variance processing.
- Process Improvement:Assess workflows recommend improvements and implement sustainable controls for efficiency.
- Reporting:Prepare regular reports on returns inventory health and metrics.
- Collaboration:Work with customer service QA and inventory teams to address stock adjustments product placement and returns reasons.
- Compliance:Ensure adherence to company policies client return policies and industry regulations.
- Other Duties:Participate in physical inventories update metrics and assist with training and performance management of team members.
Experience and Educational Requirements:
- Education:Post-secondary education in business administration supply chain or equivalent combination of experience and education.
- Experience:Minimum of 2 years in a related or progressively responsible role.
Required Skills Knowledge and Abilities:
- Technical Skills:
- Proficiency in ERP systems (e.g. SAP Dynamics) and inventory management principles.
- Advanced skills in Microsoft Office (Excel Word PowerPoint).
- Analytical Abilities:Experience with data analysis root cause analysis and inventory metrics (turns velocity etc.).
- Communication:Strong verbal and written communication skills.
- Organizational Skills:Ability to manage multiple priorities tasks and project milestones.
- Attention to Detail:Accuracy in processing returns and inventory management.
- Customer Service:Problem-solving interpersonal and conflict resolution skills.
- Warehouse Experience:Familiarity with warehouse/distribution environments and processes.
- Decision-Making:Ability to make sound decisions and work independently.
What Cencora offers
We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.
Full timeEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.
Affiliated Companies:
Affiliated Companies: Innomar StrategiesRequired Experience:
IC
Employment Type
Full-Time
