Principal Client Services Engineer
Principal Client Services Engineer
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Job Description
Position Summary
Ottawa Hybrid
This is a customer-facing technical support position.
In this role you will be supporting our customs that are users software developers and/or product managers and requires programming support for our products.
This is NOT a PC / Network Technician or IT position.
Key Areas of Responsibility
Under general direction provides technical support diagnosing problems recommending workarounds to Thales Software Monetization customers answering complex questions on functionality and usage of products including programming support of APIs and web services via e-mail the telephone and/or Internet.
Serves as the primary support liaison between company and customer.
Convey customer feedback to product development staff.
Possesses thorough knowledge of companys Software Monetization products used by our customers.
Responsible for managing customer expectations and patch deliverables and upgrades.
It is also necessary to work alongside our Professional Services and Managed Services teams and to understand and support the product customizations and solutions produced by these teams.
Work into a Product Champion position.
Minimum Qualifications
Master or Bachelor Degree in Computer Science or equivalent education and experience required. (E.g. MSCS or BSCS).
5 years working in a technical support role providing technical application support in-depth troubleshooting and diagnostics to the issues reported by customers/clients. Developing and/or debugging customers application code.
Ability to work in a fast-paced environment with changing priorities prioritize multiple tasks and work with deadlines is essential.
Ability to learn and integrate new technologies in a fast-paced environment.
Good working computer networking knowledge of networking protocols VPN and firewall is required
Good working programming knowledge is required with either C / C C# and/or JAVA other programming languages are a plus. Must be able to write read and understand program source code.
Knowledge of building Microsoft Visual Studio projects and debugging.
In-depth knowledge of Windows and good working knowledge of Linux/UNIX.
Some knowledge of Datadog.
Some knowledge of software expectations licensing technologies.
Knowledge on web servers (Tomcat and IIS) databases (SQL and MySQL) and web services.
Familiarity with virtual environments (VMware Microsoft Hyper-V or equivalent) and hosted environments (GCP AWS and Azure).
If youre excited about working with Thales but not meeting the requirements for this position we encourage you to join our Talent Community!
Why Join Us
Say HI and learn more about working at Thales click here.
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The reference Total Target Compensation(TTC) market range for this position inclusive of annual base salary and the variable compensation target is between
Total Target Cash (TTC): 76208.54 - 101611.38 - 128924.64 CAD AnnualThis reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including but not limited to the employees career path history competencies skills and performance as well as the companys annual salary budget the customers program requirements and the companys internal equity. Thales may offer additional benefits and other compensation depending on circumstances not related to an applicants status protected by local state or federal law.
(For Internal candidate if you need more information please reach out to your HR Shared service 1st Point)
Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents including the following:
Company paid Extended Health Dental HSA Life AD&D Short-term Disability Cancer Care Program travel insurance Employee Assistance Plan and Well-Being program.
Retirement Savings Plans (RRSP DCPP TFSA) with a company contribution and a match to a DCPP with no vesting period.
Company paid holidays vacation days and paid sick leave.
Voluntary Life AD&D Critical Illness Long-Term Disability.
Employee Discounts on home auto and gym membership.
Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
Required Experience:
Staff IC
Employment Type
Full-Time
