Resource Management Leader

Our Mission

NewRocket a global full-service Elite ServiceNow partner helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide creating extraordinary results with ServiceNow.

NewRocket has been awarded the 2024 BEST Award 2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF) 2023 ServiceNow Worldwide Customer Workflow Partner of the Year and 2023 ServiceNow Creator Workflow Partner of the Year. We are #GoingBeyond

Come join our Crew!

Our Approach to Work

At NewRocket people are not just the backbone; theyre the heartbeat. We champion diversity celebrate creativity and embrace the uniqueness each person brings to the table. Here its not just about a job; its about fostering a healthy work-life balance creating a culture that thrives on collaboration and innovation and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences not just for our clients but for every member of our crew. Your voice matters your growth matters and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated and together lets create something extraordinary!

Your Career

The Resource Management is a senior leadership role responsible for overseeing all aspects of resource management across the organization. This includes the strategic planning allocation optimization and tracking of resources to ensure efficient operations successful project start-up delivery and alignment with organizational goals. The role will collaborate with executive leadership project managers department heads and other key stakeholders to maximize resource utilization drive continuous improvement and support business growth

Your Impact

Strategic Resource Planning & Allocation Develop and implement enterprise-wide resource management strategies policies and processes

Collaborate with project managers department leaders talent acquisition and HR to identify current and future resource requirements

Lead resource capacity planning and forecasting including skills gap analysis and bench management

Develop and maintain contingency plans for resource shortages or surpluses

Resource Utilization & Optimization

Oversee centralized resource scheduling systems to ensure accurate tracking of assignments and availability

Monitor analyze and report on resource utilization trends and ensure utilization goals are being met

Proactively identify and resolve bottlenecks conflicts or imbalances

Proactively rotate resources across projects Drive continuous improvement initiatives to enhance resource management tools systems and processes

Cross-Functional Collaboration & Stakeholder Management

Partner with HR and Talent Acquisition to support workforce planning recruitment onboarding and development.

Communicate resource status risks and recommendations to senior leadership and stakeholders.

Influence and collaborate across all organizational levels to align resource management with business goals.

Compliance & Reporting Prepare and present reports on resource utilization capacity and risks for executive decision-making

Leverage data and analytics to drive actions and behavior

Ensure compliance and use of organizational systems and policies within the company

Stay current with industry trends best practices and emerging technologies especially around AI to automate and continually improve the process

Education and Certifications:

• Bachelors degree in business administration Engineering Project Management Human Resources or a related field (Masters degree preferred)
• 7 years of progressive experience in resource management or related roles with at least 3 years in a leadership capacity
• Demonstrated expertise in resource planning capacity management and workforce optimization across complex multi-project environments
• Strong analytical organizational and problem-solving skills with proficiency in resource management and project management tools (e.g. MS Project Excel MS D365 etc.)
• Exceptional communication and interpersonal skills with the ability to influence and collaborate across all organizational levels
• Proven ability to lead motivate and develop high-performing teams
• High degree of integrity adaptability and resilience in navigating complex scenarios and driving change

Key Competencies

Strategic thinking and planning

Leadership and team development

Data-driven decision-making

Negotiation and conflict resolution

Analytical approach

Change management

Continuous improvement mindse

We Take Care of Our People

NewRocket is committed to a diverse and inclusive value and celebrate diversity believing that every employee matters and should be respected and are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran individuals with disabilities who would like to request an accommodation please contact