Police Communications Dispatcher
Police Communications Dispatcher
Posted on :
05-07-2025
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1 Vacancy
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Job Description
Description
- POLICE COMMUNICATIONS DISPATCHERSalary Range from $7764 - $9438 monthlyThe Emeryville Police Department is accepting applications for Entry and Lateral Dispatchers.
This position is open until filled.
About Emeryville:
Emeryville is located at the heart of the San Francisco Bay Area. The City is centrally located and accessible resting at the east landing of the Bay Bridge and bounded by Interstate freeways 80 880 and 580. Its central location is the gateway to an extensive region that includes all major northern California cities businesses and universities. The City is proud of its reputation as a leader in community development cutting edge programs and progressive approaches to organizational issues. Emeryville has evolved from an industrial environment to a retail/technology community. The city and school district share a magnificent state-of-the-art school and community center complex and the City is forging a new vision through its General Plan Update.
About the Department:
The Emeryville Police Department is a proactive professional public safety organization that prides itself on its thoughtful interactions and unwavering support with/for the community. The Departments culture preserves a family atmosphere while maintaining its professional status which strongly emphasizes a collaborative approach to problem-solving. In addition to the basic services such as patrol and dispatch the Emeryville Police Department provides special services such as traffic bicycle foot patrol K9 field evidence investigations youth diversion crime analysis and other services. Members of the Department pride themselves on being an organization that is respected by law enforcement peers and fully responsive to the public safety needs of the community. There is a strong commitment and dedication to making the City of Emeryville a safe environment to live and work.
The Emeryville Police Department prides itself on providing a level of service that is unsurpassed. Each member of the Department is expected to live up to a unique Statement of Values. Examples of Duties
About the Position:
The 9-1-1 Dispatch Center provides a full array of public safety communications services for Police Fire and EMS on a 24-hour 7-day basis. The Police Communications Dispatcher receives and transmits routine and 9-1-1 emergency telephone and radio calls dispatches required personnel and/or equipment; performs responsible clerical work of moderate complexity; operates various dispatch center equipment including computer terminals; maintains equipment; and performs related work as required.
Successful completion of the California Peace Officers Standards and Training (POST) Public Safety Dispatcher Basic Course is required within 12 months of hire and is a condition of passing the probationary period. The City of Emeryville Police Department will send employees to the course unless they are already in possession of the POST certification.
The Ideal Candidate will Possess the Knowledge Skills and Abilities to:- Answer 9-1-1 emergency and routine calls for service
- Dispatch appropriate personnel to location or incident scene
- Respond to needs of officers involved in law enforcement related activities
- Maintain composure during incident period and prioritize tasks according to importance
- Relay information to other agencies and coordinate mutual response radio traffic
- Operate a variety of equipment such as: Computer Aided Dispatch (CAD) system record management system (RMS) personal computer on-line computer terminal vehicle multiple-line telephone and police radio
- Assess situations and make appropriate decisions consistent with established guidelines and training
- Maintain accurate department and law enforcement records and files
- Research and compile data and prepare reports of reported emergencies equipment dispatched and/or position of emergency
- Act as first line answering point for the department and respond to requests from the public
- Work various hours including rotating shifts weekends holidays and overtime as required
- Effectively use the English language including spelling vocabulary punctuation and grammar
Minimum Qualifications
For Entry Level Requirements:
- Equivalent to the completion of the twelfth (12th) grade
- Must be at least 18 years of age by date of appointment
- Experience in a customer setting customer service involving public contact while performing multiple tasks is preferred
- Either possess a Dispatcher Academy Certificate or have completed the POST Entry-Level Dispatcher Selection Test Battery or passed the National Testing Networks (NTN) Emergency Communications test **must attach scores or have scores sent to Emeryville. See below in The Selection Process:Stage I:Application and Certificate (Pass/Fail) section.
- Equivalent to the completion of the twelfth (12th) grade
- Must be at least 18 years of age by date of appointment
- Experience in a customer setting customer service involving public contact while performing multiple tasks is preferred
- Possess a POST Public Safety Dispatcher Basic (or higher) Certificate **must attach to your application**
- Must obtain a POST Public Safety Dispatcher Certificate prior to completion of probationary period.
- Typing Certificate (Entry Level only): The typing certificate must be issued within the last 6 months and demonstrate typing proficiency of at least 35 net wpm. The City will not accept typing certificates obtained from an on-line typing service. A list of agencies that provide typing certificates is listed below inThe Selection Process:Stage I: Application and Certificate (Pass/Fail)
- Possession of a valid California Drivers License with a satisfactory driving record by date of appointment.
Must possess the mobility to work in a standard office setting and use standard office and law enforcement communications equipment;have the stamina to maintain attention to detail and work on a computer for an extended period of time; eye sight sufficient to read data memos spreadsheets vouchers and computer screens; the manual dexterity to operate a personal computer typewriter photocopier and word processor; the ability to sit for extended periods; the ability to stand walk bend and reach above and below the shoulders; able to lift and carry objects weighing up to twenty (20) pounds; work occasional long hours; and hear tones signals radio and phone traffic.
Desirable Qualifications:- Experience in dispatch or other law enforcement related field
- Bilingual
- Possession of College Credits
- Possession of a POST approved Dispatcher Basic Academy Certificate
- Possession of a POST Public Safety Dispatcher Basic Certificate or higher (obtained by passing a dispatcher academy and completing probation with any CA Law Enforcement agency)
Supplemental Information
Compensation and Benefits:
The City provides a competitive compensation and benefits package:- Retirement:New Members 2% @ 62 PERS Plan (based on highest three consecutive years); Classic Members 2% @ 60 (based on highest three consecutive years); Under both plans the employee pays the full employee contribution (7% for Classic Members or 7.25% for New Members).
- Vacation:Employee accrues ten (10) working days per year. Maximum accrual of 2x annual accrual rate.
- Holidays:Fifteen (15) paid holidays per year including four (4) floating holidays (pro-rated based on date of hire).
- Sick Leave:Fifteen (15) days per year with unlimited accumulation.
- Health & Welfare:Medical (to a capped amount) Dental and Vision care coverage paid by the agency for the employee and eligible dependents.
- Misc. Benefits: City provides Life/AD&D long-term disability (LTD) and employee assistance program benefits.
Probationary Period/Representation Benefits:
The probationary period for new employees is twelve (12) months which may be extended by an additional three (3) months. This position is represented by SEIU Local 1021.
The Selection Process:
Stage I:Application and Certificate (Pass/Fail) -The first stage in the selection process will consist of an application and certificate appraisal review (pass/fail). If you possess any of the following you should attach them to your application.- Dispatcher Academy Certificate or confirmation you have completed the POST Entry-Level Dispatcher Selection Test Battery (T-Score)oryour test results from National Testing Networks (NTN) Emergency Communications test which shows you passed the test. A minimum T-Score of 48 is passing. Passing test scores for the NTN Emergency Communications test are as follows: 53% for Call Taker 64% for Notes and 43% for Dispatch. Please note that you are responsible for paying the test fee to NTN and scheduling your test.(Entry Level)
- POST Public Safety Dispatcher Basic (or higher) Certificate (Lateral Level)
- Typing Certificate (Entry level):The typing certificate must be issued within the last 6 months and demonstrate typing proficiency of at least 35 net wpm. The MESA will not accept typing certificates obtained from an on-line typing service. A list of agencies that provide typing certificates
- West Oakland Career Center - 1801 Adeline Street 2nd Floor Oakland CA 94607 Phone:
- Castro Valley Adult Education Center - 4430 Alma Ave Castro Valley CA 94546 Phone:
- Eden Area Multi Service Center - 24100 Amador St Hayward CA 94544 Phone:
- Tri-Valley One-Stop Career Center - 5860 Owens Dr Pleasanton CA 94588 Phone:
- Fremont Adult & Continuing Education - 4700 Calaveras Ave Fremont CA 94538 Phone:
Stage II: Assessment Examination (Weighted 100%) The second stage of the selection process is designed to measure abilities that are both important to the successful performance of duties and necessary for candidates to possess before hire. The process will consist of an oral interview a background investigation a polygraph examination a medical examination and a psychological examination which will measure an individuals ability to work under stress and adapt to a strict working environment.
Candidates must achieve a passing score on the oral examination to be placed on the hiring list for employment consideration.
The City reserves the right to modify the selection process as necessary to conform to administrative or business necessity.
To Apply:
To be considered for this exciting career opportunity you must submit a completed application and attach all applicable documents to your application (paper applications will not be accepted).
For more information about the City of Emeryville please . If you have questions about this position please contact the Human Resources Department at
Screening Process:
Please do not call to confirm receipt of your application or to check your application status. Applicants whose backgrounds most closely match the requirements of the position may be invited to participate in the next step of the recruitment process.
The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.
EQUAL OPPORTUNITY EMPLOYER/REASONABLE ACCOMODATION:
The City is an equal opportunity employer and supports workplace diversity. Reasonable accommodations will be made for applicants who need special accommodations to participate in the recruitment process. Qualified individuals may receive a reasonable accommodation as required by the Americans with Disabilities Act during any phase of the recruitment process. If an accommodation is needed please contact the Human Resources Department at as soon as knowledge of a need for an accommodation is known.
Employment Type
Full-Time
Key Skills
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