Service Delivery Technician II, EUS
Service Delivery Technician II, EUS
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1 Vacancy
Job Description
Service Delivery Technician II: Become the Newest Member of the VF Family
The primary responsibility of the Service Delivery Technician II is to provide end user services support to VF employees that will allow them to efficiently utilize technology to complete their work. The Service Delivery Technician II will provide advanced technical support while accurately utilizing the incident and request management system to respond to customer needs. You will elevate the customer service experience by providing exceptional customer service.
How You Will Make a Difference:
Identify triage and resolve technical problems of moderate complexity.
Accurately document track and monitor problems using applicable systems and tools.
Provide support to end users for computer application system device access and hardware issues.
Accept various projects develop work plans and ensure timely completion as directed.
Must have strong interpersonal skills and a desire to thrive in a team-oriented environment.
Installation and Support of company required hardware (desktops laptops printers VoIP scanners phones tablets) and software.
Be a resource to the IT Platforms (Zoom Local Backups Local Servers Local Networks etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support
Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors keyboards docks)
Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership
Assist users with new technology training when introducing new offerings (MFA OneDrive Self Service etc.) helping the VF workforce to adapt and embrace technology to work more efficiently
Provide tech bar type service for face to face engagement with VF associates
Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom telephony etc...)
Hardware configuration and deployment following VF standards
Willingness to work flexible shifts and scheduling including nights weekends and holidays
Other duties as assigned
Years of Related Professional Experience: 2-5 years
Educational/ Position Requirements:
Preferably an AA/BS degree in Computer Science or related technology field
Technical certifications such as MCSE MCTS A Cisco preferred
Experience IS/IT environment technical knowledge of workstation hardware and software printers network mobile devices and peripheral equipment such as scanners tape-drive etc.
Ability to work with peers in collaborate teams
Excellent verbal and written communication skills
Willingness to work flexible shifts and scheduling including nights weekends and holidays
Available to participate in a 24x7 on call rotation including weekends and holidays
Special Physical and/or Mental Requirements:
Potential to travel by air and overnight as required 20% amount of time.
Lifting and/or bending lifting 10 lbs of weight.
Hiring Range:
$25.27 USD - $31.59 USD per hourIncentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan sales incentive orcommissionpotential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Benefits at VF Corporation: You can review a general overview of each benefit program offered including this years medical plan rates on and by clicking Looking to Join VF Detailed information on your benefits will be provided during the hiring process.
Please note our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position we comply with all local state and federal laws.
At VF we value a diverse inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at . VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Pursuant to all applicable local Fair Chance Ordinance requirements including but not limited to the San Francisco Fair Chance Ordinance VF will consider for employment qualified applicants with arrest and conviction records.
Required Experience:
IC
Employment Type
Full-Time
