We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
Global Merchant & Network Services (GMNS) brings together American Express merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the companys payment network and manages bank partnerships globally.
The objective of the GMNS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.
GMNS is looking for a Manager of Specialized ORfocused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units functional areas and geographies.
The Manager GMNS Specialized OR will:
- Support subject matter expects in sharing of knowledge/guidance and participate in conversations with BU on the design and implementation of controls tailored to specialized risk areas including Financial Crime and Compliance with input in broader areas of operational risk
- Conduct initial review of planned guidance for BUs to ensure alignment with standards set by centralized specialist risk-strip teams
- Comply with enterprise policies and programs pertaining to specific risk types (e.g. Conduct Risk Management policy) and support with design/ enhancement of BU procedures /standards
- Compile materials to support design and assist in dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GMNS
- Support more senior team members in consultation on the design and implementation of controls tailored to specialized risk areas
- Support gathering topical risk strategies and procedures to align with changes in the business environment and regulatory landscape
- Support sharing insights better practices themes etc. across the enterprise
- Support with the design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GMNS
Minimum Qualifications
- 3 years of experience in operational risk management Financial Crime or Compliance (e.g. within Risk and/or Internal Audit function)
- Ability to read write and speak in Mandarin fluently
- Understanding of critical operational risk management lifecycle activities.
- Strong project management communication and interpersonal skills
- Experience in process governance establishing and overseeing robust decision-making processes that align with policies regulatory frameworks and/or operational standards
- Proficient analytical and problem-solving skills with an ability to analyze data identify trends and evaluate risk scenarios effectively
Preferred Qualifications
- Bachelors Degree in Finance Business Risk Mgmt. or related field; advanced degrees (e.g. MBA MSc) or certifications are advantageous
- Experience in at least one of the following:
- Supporting go-to subject matter experts in sharing subject matter expertise within the BU on decentralized risks
- Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types
- Support advising on decentralized risk types into broader operational risk policies and programs
- Experience in financial services industry
ORMCM
Required Experience:
Director