Service Accessories Specialist
Service Accessories Specialist
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$ 60000 - 80000
1 Vacancy
Job Description
Job Title:Accessory Specialist
Department: Service
Reports To: Service Manager
FLSA Status: Non-exempt
Prepared By: HR
SUMMARY
Sells accessories to all customers over the counter or on the phone.
ESSENTIAL DUTIES
Essential Duties include the following. Other duties may be assigned.
- Assists all retail customers in selecting accessories in a friendly professional and efficient manner.
- Informs customers of companion accessories requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls providing price quotes and other information.
- Provides high level of service to external customers.
- Pulls and fills orders from stock.
- Assists in receiving accessories in shipping area.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock accessories from outside source and submits an emergency order if necessary.
- Notifies the customer when special ordered parts have been received.
- Pulls orders for delivery to customers making sure all accessories are tagged with RO number.
- Follows up on back-ordered parts.
- Replenishes assigned inventory as needed.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned ensuring that the original RO number is available so that purchase and pricing can be verified.
- Keeps orderly records of all accessory orders invoices and special order accessories.
- Keeps accessory counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
SUPERVISORY RESPONSIBILITES
This position has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School Diploma or GED and 1 year to 3 years related experience and/or training preferred; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions short correspondence and memos. Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization. Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
MATHEMATICAL SKILLS
Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent. Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES LICENSES REGISTRATIONS
Valid Drivers License
Manufacturer Training
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit; talk or hear; walk; stand; finger handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud.
Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
