Control Center Manager

gTANGIBLE Corporation (gTC) is a S corporation and a registered Government contractor that provides services and solutions in:

• National Security Programs
• Professional Administrative and Management Support
• Mission and Warfighter Support

We are a Small Business Government Contractor and the founder is a service-disabled veteran with years of successful experience in the Government contracting arena. Our leadership team is an exceptional group of Government contracting professionals. gTANGIBLE is in the process of identifying candidates for the following position.

Requisition Type: Contingent upon award

Position Status: Full-time exempt position

Position Title: Control Center Manager (CCM)

Location: Social Security Administration HQ Baltimore MD

Security Clearance Level: NACI / SSA Suitability Determination

Duties and Responsibilities

The Control Center Managers duties include the following:

• On-site at SSA HQ Monday - Friday; 8AM to 4PM excluding federal holidays
• Provide operational and contractual oversight of control center personnel and control center operations
• Collaborate with the Control Center Supervisors (CCSs) to update and maintain the Control Center Operations Manual including SOPs
• Communicate with the Government Watch Officer COR and Task Manager
• Ensure information is passed on to the CCS and other contractor personnel
• CCS and Control Center Operators scheduling of multiple posts and shifts
• Conduct audits of security system reports to ensure compliance with requirements
• Conduct random inspections and prepare audit and inspection reports
• Participate in required training and exercises
• Ensuring successful and satisfactory delivery of security services
• Execute the Staffing Plan and coordinate vacancy fills
• Update the Control Center Operations Manual when notified of changes from the Government COR or Task Manager
• Provide training coordination of the contractors Designated Trainers and participation by contractor staff. Coordinate contractor personnel testing with the Government COR

Knowledge and Qualifications

• A United States citizen
• Have either a high school diploma or General Equivalency Diploma
• Minimum of three (3) years of supervisory experience in control center supervision which includes scheduling of staff and oversight of a variety of security-related duties including intrusion detection system monitoring notification surveillance system monitoring
• Have a minimum of two years of experience working in a control center type environment within the past five years
• Have technical knowledge of surveillance systems intrusion detection systems operation and application and be knowledgeable of digital and internet protocol (IP) video systems as well as how they are used
• Have the ability to obtain a Public Safety Telecommunicator certification through the Association of Public-Safety Communications Officials (APCO) and then maintain all re-certification requirements
• Have the ability to successfully pass the screening for illegal drugs
• Experience using information systems that schedule personnel for coverage of posts/gates/work stations and shifts
• Knowledge and experience providing quality customer service to Government employees contractors and/or visitors
• Available to begin work on or before 8 August 2025
• Possess organizational personnel management conflict resolution and customer service skills and/or experience
• Fluently speak comprehend read and write the English language
• Valid U.S drivers license

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws.

Required Experience:

Manager