Flex Operations Analyst

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

he Flex Operations Analyst supports the end-to-end execution of Ayvens flexible fleet services. This role is essential for monitoring daily operations controlling costs and providing the Flex Operations Manager with critical insights through data analysis and performance reporting. By identifying opportunities for efficiency cost optimization and service improvement the Advisor ensures that daily operations run smoothly and align with Ayvens customer-centric cost-effective service standards.

Key Responsibilities

Operational Oversight & Execution

• Manage and monitor daily operational tasks including vehicle coordination partner communication and SLA follow-up.

• Ensure consistent alignment with external service partners (e.g. Rent-a-Car suppliers) to maintain high-quality cost-efficient service.

• Track and address operational issues proactively to ensure seamless delivery of Flex Mobility solutions.

• Maintain compliance with internal policies and operational standards.

Data Analysis & Reporting

• Collect consolidate and analyze operational data (fleet utilization idle time service timelines etc.) to support performance evaluation.

• Create recurring and ad-hoc reports and dashboards for the Flex Operations Manager contributing to strategic decision-making.

• Monitor key performance indicators (KPIs) and provide actionable recommendations based on data-driven insights.

• Support forecasting and resource planning initiatives through accurate operational data analysis.

Continuous Improvement & Optimization

• Participate in cross-functional projects to streamline processes reduce operating costs and enhance service consistency.

• Collaborate with the Manager to review current workflows and identify opportunities for automation digitization or lean optimization.

• Escalate inefficiencies and suggest data-backed improvement plans.

Cross-Functional Collaboration

• Liaise closely with the Commercial Procurement and Finance teams to align operational execution with strategic goals.

• Coordinate with external vendors to track and manage service levels and cost compliance.

• Act as a key link between internal departments to ensure accurate data sharing and consistent service experience.

Key Skills & Qualifications

• Bachelors degree in Business Logistics Operations Management or a related field.

• 2 years of experience in operations logistics fleet or mobility services preferred.

• Familiarity with KPIs fleet management systems and operational reporting tools.

• Strong analytical and problem-solving abilities

• Proficiency in Excel Power BI or similar tools for reporting and data visualization

• Operational cost management and performance tracking

• Technologically literate and comfortable working with digital tools and dashboards

• Fluent in English (spoken and written)

• Attention to detail and process discipline

• Ability to work independently while aligning with team goals

• Effective communicator and collaborator

• Time management and ability to handle multiple priorities

• Customer-focused mindset with an orientation toward results and service quality

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.