Bilingual Receptionist / Inside Sales Rep

About Us

Lolli&Pops and Hammonds Candies are coming together to create a powerhouse in the premium confectionery space. With a rich heritage and commitment to quality our brands deliver exceptional sweet experiences to customers nationwide. As we unite our teams were seeking a talented Social Media Specialist to elevate our online presence and engage with our passionate community of candy lovers.

Position Overview

The Sales Receptionist position answers a multi-line telephone system calls current and prospective customers for orders/reorders and greets visitors in a timely pleasant and professional manner. The Sales Receptionist is responsible for ensuring a positive guest experience at the first point of contact and for directing customers and vendors to the appropriate representative or department.

Primary Responsibilities

• Greet visitors determine their needs and contact the appropriate department for visitor escort.
• Operate a multi-line phone including answering all incoming calls in a prompt polite professional manner and transfer calls to the appropriate person or department quickly.
• Minimize the time callers are on hold and check back with them frequently to ensure they wish to continue holding.
• Take detailed messages when calls cannot be completed; including callers name telephone number time of call and information requested and deliver to the appropriate party in a timely manner.
• Follow-up on leads for wholesale business using the company CRM system (ACT).
• Call current customers for reorders and record calls in CRM.
• Accurately enter received orders into the ordering processing system (Sage).
• Assist walk-in job applicants with completing applications on a tablet and answering basic questions seeking HR assistance when needed.
• Scan and save documents to the company server for A/P (always) and A/R (in the busy season) with miscellaneous scanning for management when needed.
• Stuff A/R invoices and A/P checks into envelopes and add postage for mailing.
• Open and distribute mail.
• Perform work in Excel as needed to assist Finance with projects.
• Help prepare pick tickets for shipping (stapling the 2 copies together sorting Ship With Invoice ones first etc.).
• Develop a full working knowledge of the companys business to respond to callers with general inquiries.
• Answer questions that come through the companys website chat function.
• Oversee the visitor sign-in and security process.
• Maintain the conference room reservation schedule.
• Maintain a professional personal appearance.
• Complete required training assigned through the company training process.
• Adhere to a consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold Hammonds brand.
• Effectively perform duties and responsibilities in a safe manner.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; Associates degree preferred.
• Bilingual (English and Spanish)
• Previous experience in a receptionist or customer service role required (minimum 2 years).
• Proficiency with multi-line phone systems.
• Strong communication and interpersonal skills.
• Ability to handle a fast-paced environment and prioritize tasks.
• Experience with CRM systems and order processing systems preferably ACT and Sage.
• Basic computer skills including proficiency with Microsoft Office Suite.
• Ability to maintain a professional appearance and demeanor.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Reliable and punctual with a strong work ethic.
• Willingness to complete required training and adhere to company policies.

What We Offer

• Competitive benefits package including health dental and vision insurance
• Sweet perks (including product discounts!)
• Collaborative and creative work environment
• Career growth potential within our inside sales team

Location & Schedule

• 5735 Washington Street Denver CO 80216
• Hours 8:30 am 5:00pm