Customer Care Centre Agent – Dedicated Only to Applicants with Disabilities, IKEA Thailand

The Customer Care Centre Agent role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations understanding customer motivation and expectations and ensuring a positive shopping experience that creates trust in the IKEA brand.

• You are passionate about getting a good solution for your customers by identifying the customers needs and using your knowledge of the IKEA systems and processes to offer solutions;
• You take ownership for resolving your customers individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
• You understand the impact of service time responses on the customers level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
• You have a good knowledge of store operations in order to offer appropriate solutions to the customers giving advice on add-on sales thereby encouraging them to buy more;
• You are listening to your customers and anticipating their needs promoting IKEA products and services in order to improve their home-to-home shopping experience;
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
• You will be providing support and assistance to IKEA Thailand customers and ensuring best customer experience with IKEA tone of voice.

Qualifications :

• You are a person with a disability who is self-reliant and able to perform daily tasks independently
• Fresh graduates are welcome as well as candidates with experience in customer service or call centre roles.
• You are comfortable using a computer and basic digital tools required for the role
• You can communicate confidently and clearly (both spoken and written) in Thai and English
• You are able to work shifts including weekends and public holidays
• You understand how the Customer Care Centre supports customers before during and after their purchases
• You can manage tasks with flexibility speed and simplicity
• You are capable of handling customer concerns and complaints and finding win-win solutions
• You demonstrate a courteous professional and friendly manner in customer interactions especially over the phone
• You can work independently and collaboratively with a team
• You are comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required

Additional Information :

This role requires flexibility in working hours depending on store operational requirements.

IKEA is an equal opportunity employer and we are looking for talented individuals to join our team. We believe that diverse perspectives make us stronger and we welcome applicants with disabilities. This role requires the ability to hear see and type effectively. English communication skills are an advantage. If you are a qualified candidate we would love to hear from you.

The selection process will take place continuously so if you are interested in this exciting position please apply at your earliest convenience

Remote Work :

No

Employment Type :

Full-time