Blue Swell Rentals and Real Estate is a short term vacation rental management company specializing in high-quality rental properties in Northwest Florida and Park City on the west end of Panama City Beach we manage properties in 4 markets including Panama City Beach 30A Destin and Park City. Blue Swell is a success driven company focused on excellence in industry standards and we pride ourselves in proven systems and processes that lead to happy and successful owner-clients and guests.
Blue Swell is looking for a well organized self-motivated experienced Reservations Supervisor to lead our reservations ideal fit would be someone who is goal-oriented success-driven has excellent leadership skills works very well with others and is an excellent team player.
YOU MUST FILL OUT THIS INDEX TO BE CONSIDERED FOR A POSITION:
in the day-to-day operations of the Reservations Department
Manage telephone fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all timesUnderstand seasonal and historical trends and work within them to ensure maximum occupancy and average room ratesIdentify new contacts develop sales leads and respond to sales opportunities in order to maximize revenueProduce quotations and written confirmation to all clientsMonitor customer satisfaction regularly and resolve any outstanding issues to ensure future businessEnsure Team Members are developed effectively maintain a thorough understanding of hotel facilities and processes and generate a culture of high quality standards for relationship building customer service selling techniques and billing and processing contractsEnsure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfactionMonitor the appearance standards and performance of the Reservations Team with an emphasis on training and teamworkAssist in the recruiting managing training and developing of the Reservation teamQualifications
- Sales experience preferred
- Good organizational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
We are looking forward to reading your application.
Required Experience:
Manager