Client Service Specialist
Client Service Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Client Service SpecialistWhat does a successful Client Service Specialist do at Fiserv
As a Client Service Specialist Fiserv you will provide Level 2 support for the Small and Medium sized Business (SMB) Direct portfolio. As part of this team you will support retention and growth of the SMB Direct portfolio and assure client satisfaction by maintaining overall relationship with clients. This includes client solution penetration client education and issue resolution.
What you will do:
- Provide direct resolution of simple and complex inquiries through coordination with customers and other internal Fiserv departments.
- Deliver clear and open communication regarding such complex matters as pricing funding and compression management and deepen the penetration of Fiserv products and services.
- Educate customers on relevant industry information and provide training on products reporting and self-service tools.
- Create and maintain accurate and up-to-date customer profiles including contract information communication logs and product matrix.
What you will need to have:
- 2-3 years of experience in customer service sales business development or relationship management preferably with payment processing experience.
- Experience maneuvering across multiple systems and platforms
- High school diploma or equivalent education and/or equivalent military experience.
- Must be located in Omaha Hagerstown or Coral Springs area
What would be great to have:
- Associates degree or equivalent work experience.
- Knowledge of payment processing Fiservs products platforms systems and operational areas.
Salary Range:
$36200.00-$48600.00These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
