Technical Support Engineer
Technical Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Responsibilities:
The Citadel The Military College of South Carolina is accepting applications for a Campus Support Technician in the Department of Information and Technology Services. This position is a key member of the ITS team responsible for delivering advanced technical support to faculty staff and students across campus.
Primary responsibilities include:
- Tier 3 technical support through The Citadels IT ticketing system.
- Sound and audiovisual (AV) support for classroom instruction and campus events such as graduation guest lectures ceremonies and official functions.
- On-site troubleshooting diagnostics and repair of computer systems peripherals and classroom AV systems.
- Installation configuration and maintenance of Windows and macOS computers printers scanners projectors and related equipment.
- Software installation data transfer and configuration.
- Formal and informal training of faculty staff and students on computing and AV technologies.
- Setup operation and troubleshooting of microphones speakers livestream and video feeds and projection systems for campus events.
- Coordination with event staff and other departments to ensure successful AV delivery and minimal downtime.
Minimum and Additional Requirements:
- Associate degree in computer science or a related field and two (2) years of relevant experience; or high school diploma (or equivalent) and four (4) years of experience in computer systems support troubleshooting or maintenance.
- Proficiency in supporting Windows operating systems and related hardware.
- Excellent customer service and interpersonal communication skills.
- Ability to work independently prioritize tasks and maintain professionalism in a diverse academic environment.
- Must be able to lift up to 50 lbs.
- Valid South Carolina drivers license required; must be able to drive a van and golf cart.
- Availability to support after-hours and weekend events as needed.
Preferred Qualifications:
- CompTIA certifications: A Network or Security
- Dell Certified DOSD
- Bachelors degree with related experience
- Prior experience supporting AV and sound systems for live events or large-scale presentations
Benefits of Working at The Citadel
- Extensive Health Plans
- Great Retirement Options
- Tuition Waiver Program
- Paid Parental Leave
- Employee Discounts
- Isle of Palms Beach Club
- Swain Family Boat Center
- Community Service Opportunities
- Read more about our benefits on ourHR website
About The Citadel College
The Citadel also known as the Military College of South Carolina is a public senior military college located in Charleston South Carolina. Founded in 1842 The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston you are close to great restaurants shopping and much more. Ranked #1 Public College in the South (U.S. News & World Report 2022) for schools with up to a masters degree the opportunities are endless.
There are about 2300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors 57 Minors pre-health professions and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1000 students attend the Graduate College evening and online programs.
Employment Type
Full-Time
