Strategy & Operations Associate, Driver Operations

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

As a Strategy & Operations Associate you will be instrumental in supporting the daily operations of Vias mobility services across the DACH region. Embedded in the Driver Operations team you will optimize Vias driver operations in Germany. Driving continuous improvement you will collaborate closely with internal teams and external agencies to achieve hiring targets maintain high driver satisfaction and retention and ultimately enhance the overall customer experience for our riders.

What Youll Do:

• Take ownership of Vias driver recruitment operations for the entire DACH market focusing on optimizing funnel performance and recruiter output
• Collaborate with central and local operations teams to definecoordinate and deliver against operational key metrics such as compliance and engagement
• Use data to monitor hiring funnels identify inefficiencies and implement continuous improvements to boost conversion and time-to-hire
• Develop and maintain reporting tools and dashboards to support data-driven decision-making and stakeholder alignment
• Travel 10% of your time within Germany to support new service launches and connect with local operations teams and drivers gaining hands-on insights that inform strategic decisions
• Be ready to roll up your sleeves and dive into hands-on tasks whether its resolving urgent operational issues supporting on the ground events or bridging temporary process gaps
• Support the development and implementation of retention initiatives and proactive measures to mitigate churn in the driver base

Who You Are:

• You bring 1-3 years of relevant experience including internships ideally in a fast-paced data-driven or operations environment
• Fluent in both German (C1 or above) and English
• Comfortable managing others with an interest in developing leadership skills
• You enjoy working with numbers and youre eager to dig into data to improve outcomes. SQL and Tableau skills are not required but are a big plus
• You communicate effectively and are confident working across different stakeholder groups
• Youre hands-on structured and solutions-oriented youre not afraid to take initiative and iterate on processes
• A team player who thrives in a collaborative mission-driven environment
• You thrive in a fast-paced dynamic environment where wearing multiple hats and adapting quickly to shifting priorities is the norm

What We Offer:

• Joining a global employer with over 700 mobility deployments in 40 countries
• Becoming part of a company that was awarded for its commitment to social good
• Salary range: 50000 to 60000 a year plus stock options - final salary will be determined by the candidates experience knowledge and skills
• 30 vacation days a year
• Urban Sports Club membership
• A lovely office situated in the heart of Berlin in Mitte

Were Via and we build technology that changes the way the world moves. Were driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs healthcare and education. With our best in class suite of products we make transit thrive.

Our teams of worldclass engineers data-scientists product managers operations specialists marketers transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012 Via builds solutions to digitize automate and enable data-driven decision making for entire transportation networks; fixed-route buses microtransit paratransit school buses autonomous vehicles and more.

If youre excited to be at the forefront of modernizing the future of transportation are up for solving tough problems and willing to become/already are a transit nerd we are the place for you. Even if your past experience doesnt align perfectly with every qualification in the job description for this role we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride

Via is an equal opportunity employer.