People Consulting-HRT Managed Services-Senior

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Employee Lifecycle Manager

Level: Senior Consultant-Assistant Manager

Job Title: HR Managed Services Senior Consultant/Assistant Manager

Experience: 59 years

Function: HR Managed Services

About EY Global Delivery Services (GDS):

EYs Global Delivery Services (GDS) is a dynamic and truly global delivery network that works across borders to provide innovative and strategic business solutions to EY member firms and clients worldwide. With over 74000 professionals GDS plays a vital role in EYs growth strategy helping clients become agile and efficient and fulfilling our purpose to build a better working world.

The Opportunity:

EYs Managed Services offers organizations a new way of operating by taking on the operation

of non-core but critical functions including HR finance tax risk and compliance. This approach enables organizations to navigate complex conditions and build a platform for long-term value creation.

As part of the HR Managed Services team within GDS we are looking for a detail-oriented and process-driven Employee Lifecycle Manager to oversee end-to-end HR operations from onboarding to exit. This role will ensure seamless execution of all lifecycle processes uphold policy compliance and maintain high service quality standards. The ideal candidate will bring strong people management skills HRMS expertise and a deep understanding of the hire-to-retire journey within a complex and fast-paced organization.

Key Responsibilities:

End-to-End Lifecycle Management:

• Oversee all employee lifecycle processes including pre-boarding onboarding transfers role changes leave of absence exits and post-exit formalities.
• Ensure timely and compliant execution of all lifecycle events in line with company policies and legal standards.

Team & Service Management:

• Lead and manage a team of HR operations professionals delivering lifecycle services.
• Monitor service quality and adherence to SLAs KPIs and customer satisfaction (CSAT) benchmarks.

Policy & Compliance:

• Ensure all lifecycle activities are executed in accordance with internal policies local labour laws and global HR compliance standards.
• Provide guidance on policy interpretation and exception handling.

Process Optimization & Continuous Improvement:

• Identify opportunities to streamline processes reduce manual work and enhance employee and manager experience.
• Lead initiatives for standardization automation and documentation of lifecycle processes.

Technology & HRMS:

• Leverage HR systems (e.g. SAP SuccessFactors Workday Oracle HCM) to manage workflows and ensure data accuracy.
• Collaborate with HRIT and vendors on system enhancements and troubleshooting.

Reporting & Dashboards:

• Maintain accurate records and generate regular dashboards for leadership on lifecycle metrics compliance status and process health.
• Provide data insights and trends to inform operational decisions and improvements.

Stakeholder Collaboration:

• Work closely with Talent Acquisition Payroll Compliance Legal and Business HR teams to deliver a cohesive employee experience.
• Act as a key point of contact for audit requirements and operational escalations.

Skills and Attributes for Success:

• Strong understanding of hire-to-retire processes and employee lifecycle frameworks.
• Expertise in HRMS platforms such as SAP SuccessFactors Workday Oracle HCM PeopleSoft or similar.
• Proven people management and team leadership skills.
• Experience in process improvement workflow automation and documentation.
• Strong attention to detail service orientation and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Understanding of employment contracts statutory requirements and HR policy governance.

To Qualify for the Role You Must Have:

• Bachelors or Masters degree in Human Resources Business Administration or related field.
• 810 years of experience in HR operations or shared services with at least 45 years in a supervisory/managerial role.

Preferred Certifications:

• Certifications or experience with at least with at least one HR technology platform such as Workday SAP SuccessFactors Oracle HCM or PeopleSoft.

What We Look For:

• A highly motivated professional who thrives in fast-paced global environments.
• A team player with strong leadership interpersonal and analytical skills.
• An innovative mindset with a willingness to challenge the status quo and implement improvements.

Whats In It for You

• Work with leading global clients across industries.
• Exposure to advanced HR technologies and digital HR solutions.
• A collaborative environment focused on continuous learning growth and career advancement.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.