Company:

Role Summary

Loss Adjusting is a fast-paced complex field of insurance with no 2 files quite the same. Whether it be a home fire a fender-bender or an injury caused by a major accident the ClaimsPro team determines coverage legal liability and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast paced environment.

The position duties include typing computer work on our internal software program and MS Office file coordination and filing reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.

Competencies required to succeed
This role requires someone with high attention to details and enjoys doing things in a systematic way while at the same time able to effectively deal with a high-pressure work environment including Adjusters and meeting deadlines. He/she must:

• Be action/results oriented with ability to take initiatives
• Possess above-average written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills
• Excellent organizational skills / ability to prioritize
• Able to work in fast paced evolving environment with minimal supervision

Responsibilities

• Document control: maintain client files photocopy and distribute documents scan claim mail and faxes attach to online claims files and put hard copy to file. Prepare files for closing.
• Handling billings for claims - prepares invoices for client billing
• Reception: answer phones and forward calls in a timely professional and efficient manner
• Opening new client claims and set up in the system
• Transcribes data from source documents following generally standardized procedures using coding skills and some judgment for review by the adjuster
• Claim file management filing and pulling information
• Administrative support to the Branch Manager as needed
• Other duties as assigned

Education knowledge and experience required

• Grade twelve diploma
• A post-secondary diploma in Office Administration will be given preference.
• Previous experience within a dynamic team will be given preference.
• Experience in an administrative support environment is preferred
• Previously demonstrated ability to execute high attention to detail
• Completion of First Aid training is an asset
• Demonstrated ability to manage changing priorities and proven organizational skills
• Demonstrated behaviors showing initiative behaviors and follow-up skills
• Demonstrated ability to maintain a high level of confidentiality
• Demonstrated professionalism and work ethic
• Proven ability to contribute to and work well within a team environment
• Intermediate experience with Word and strong Excel skills are required
• All other computer applications must have the aptitude and ability to learn as required
• All prospective employees must pass a background check

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.