Job Description: The intent of this work order is to supplement the Cloud Services team focusing on designing developing and maintaining custom SharePoint solutions and applications using the Microsoft Power Apps Platform. This role includes creating and customizing SharePoint sites developing applications automating workflows and integrating with other business systems. This individual will need to work with various business and technology groups to understand requirements for each area of the organization. Design documentation will need to be produced documenting final deployment details along with support procedures as needed. Architectural technical and documentation skills are equally important for this position.
Under general supervision the contractor will serve as a senior development consultant responsible for the development and maintenance of architecture models for large-scale enterprise web applications. The contractor designs component structures and relationships builds architecture framework utilizes development application technologies such as services-oriented architecture (SOA) workflow engines business rules engines and SharePoint technologies to build secure high-performance maintainable application architectures. The contractor works with cloud application and systems analysts in the design of application components within the client software development life cycle. The contractor also works with senior cloud analysts to develop architecture frameworks for responsible programs.
Roles / Responsibilities:
Non-Technical:
Effectively interact and communicate with peers to Director-level IT professionals
Highly confident with providing support and training to users
Display sound communication skills while acting as a point of contact between your team and clients. Patient level-headed and cool under pressure
Provide feedback to team regarding product issues enhancements and new features
Must have initiative drive and be a self-starter
Ability to ask pertinent questions of others
Proactively seek to identify communicate and implement process related improvements
Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients
Prioritize numerous issues of varying severity and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis
Detail-oriented and meticulous with a keen desire to deliver the highest quality solutions to clients and setting high standards for excellent client service
Ability to perform unattended troubleshooting document said troubleshooting and hand off for other techs.
Technical
The contractor will:
Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration pertaining to the client cloud applications and other custom SharePoint on-premises and cloud solutions
Have expertise and experience with working with Power Apps platform to deliver business change
Design develop and implement GenAI-driven solutions using Copilot and Copilot Studio
Experience of working in both Agile and Waterfall development models and able to recommend difference approaches based on the specific project outcomes
Provide technical support for SharePoint and PowerApps users including troubleshooting issues and providing solutions
Work with users to gather requirements design solutions and deploy new PowerApps applications or SharePoint Online features
Collaborate with IT teams and other departments to ensure proper integration of SharePoint and PowerApps with other tools and systems
Provide simple training / how-to documentation for business users and be able to coach lead users through new ways of working
Experience developing new PowerApps model and canvas driven apps as well as enhancing existing apps
Have expertise and experience with HTML 5 .Net Framework C# MVC Entity Framework CSS 3 SharePoint Server 2019 JavaScript and RESTful application design
Be required to provide technical documentation to include but not limited to governance and instructional documentation
Develop workaround solutions as appropriate
Monitor and assess current systems and recommend enhancements as needed based on data gathered
Act as technical resource for other IT analysts and business units by resolving complex cloud systems problems pertaining to web application design deployment and/or support
Diagnose and resolve problems related to applications and systems for which the Cloud Services team is responsible
Escalate complex problems to other internal IT groups or vendors for resolution
Install configure test monitor and maintain systems and application software and peripherals for users; install and configure servers required for designed solutions
Adhere to corporate information security guidelines and promote information security among coworkers
Qualified candidate will be responsible for performing root cause analysis and resolution
Perform other duties and special projects as assigned
Required Skills:
Microsoft 365 Power Platform (PowerApps and Power Automate (Flow))
Skilled in SharePoint 2019 and SharePoint Online
Skilled in one or more relevant development languages
.Net Framework ( )
Microsoft CoPilot
Microsoft Teams and Exchange
Web development using MVC
General database design and administration
Application-level security
Internet Information Services
Organizational Skills
Verbal Communication Skills
Written Communication Skills
Education Requirements:
A bachelors degree in information technology systems computer science; or related field and eight (8) years of experience in information technology systems or related area or an associates degree and ten (10) years of experience in information technology systems or related area or a high school diploma and twelve (12) years of experience in information technology systems or related area.
Preferred skills:
Experience in projects involving PCI/ NIST/Pub1075 Security implementations and / or audits.
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