Senior Officer-customer Support

JOB DUTIES AND RESPONSIBILITIES

Responsible
for quotation and order open backlog management for the entire quotation and
order.

Handling
inquiries, Quotations, Sales orders and Customer Claims.

Co-ordinates
with Global delivery for support.

Own the
customer day-to-day relationships.

Responsible
for open inquiries, quotations and orders backlog follow-up and communication
of possible changes to customer.

Maintain
and improve product knowledge required to successfully support and grow the
business.

Provide/Coordinate
Spare parts quotations

Managing
project specific conditions and agreements which influence spare parts
quotations.

Collect
MA pricing information from customer, service sales and technical service etc.,
establish the intelligence database and knowledge

Base on
pricing analysis and communicate with MA service team to identify the items
that need to be localized

Supporting
spare parts documentation coll./creation.

ESSENTIAL QUALIFICATIONS & EXPERIENCE

Graduate 1-3 experiences or MBA

Strong customer / customer business understanding and
customer service mindset

Service business understanding

Local industrial pricing level understanding and
experience

Key experience
in Quote to Delivery with high efficiency in SAP.

Negotiation and influencing skills

Business development and performance improvement

Be able
to successfully work with others in a matrix from a range of cultures within a
diverse political, economic, technical and social environment.

Financial acumen

Working
knowledge of verbal and written English, fluent in local language

Experience in
ERP(SAP), CRM Salesforce and BI reporting systems

Proficiency in
Microsoft Excel

SKILLS AND ABILITIES

Strong
interpersonal skills in coordinating with Sales, Inter departmental
coordination.

Excellent
Customer Handling Skills & Coordination.

Good
Communication Skills & Quick learner.

A highly
motivated, self-starting individual with the ability to plan, organize, work
under stress, meet deadlines and work.

Quotation
conversion

On-time
delivery

On-time
to request