IT Support Technician
IT Support Technician
Posted on :
05-09-2025
Employer Active
1 Vacancy
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Job Description
Major Responsibilities
- Responding to tickets including initial triage
- Ticket resolution based on Knowledge Base articles and Standard Work
- Escalation of tickets as required as per Standard Work
- Procurement of IT equipment and services via standard process
- Liasing with existing vendors
- Installation configuration and support to all hardware including laptops desktops printers phones etc.
- Installation configuration and support to all software including Windows Microsoft Office and other company applications
- Support of company mobile devices
- Management of Users and Groups in Active Directory
- Tasks related to onboarding/offboarding of users
- Basic troubleshooting of VOIP related issues
- Basic support of telephony
- Basic network troubleshooting
- Contribution to activities supporting network security and compliance
- Creation and review of knowledge base articles
- End user training where relevant
- Maintain an excellent level of customer service
Essential:
- Working experience with IT hardware such as desktops laptops printers etc.
- Basic networking knowledge
- Professional level knowledge of MS Windows (Client and Server) MS Office M365 and other typical desktop applications
- Excellent communication skills both verbal and written
- Excellent command of English language both oral and written additional languages are a plus
- Working knowledge of general IT related Business Administration Processes
- Ability to create and maintain professional business relationships
- Basic problem solving
- Ability to meet deadlines and manage stress effectively in high-pressure situations
- Ability to self-motivate with a positive attitude
- Driven to develop new skills
Education and Experience:
- Completed IT apprenticeship or Bachelor degree in Computer Science or comparable experience / knowledge
Employment Type
Full Time
Key Skills
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