| Major Responsibilities |
- Responding to tickets including initial triage
- Ticket resolution based on Knowledge Base articles and Standard Work
- Escalation of tickets as required as per Standard Work
- Procurement of IT equipment and services via standard process
- Liasing with existing vendors
- Installation configuration and support to all hardware including laptops desktops printers phones etc.
- Installation configuration and support to all software including Windows Microsoft Office and other company applications
- Support of company mobile devices
- Management of Users and Groups in Active Directory
- Tasks related to onboarding/offboarding of users
- Basic troubleshooting of VOIP related issues
- Basic support of telephony
- Basic network troubleshooting
- Contribution to activities supporting network security and compliance
- Creation and review of knowledge base articles
- End user training where relevant
- Maintain an excellent level of customer service
|
| |
| Essential: - Working experience with IT hardware such as desktops laptops printers etc.
- Basic networking knowledge
- Professional level knowledge of MS Windows (Client and Server) MS Office M365 and other typical desktop applications
- Excellent communication skills both verbal and written
- Excellent command of English language both oral and written additional languages are a plus
- Working knowledge of general IT related Business Administration Processes
- Ability to create and maintain professional business relationships
- Basic problem solving
- Ability to meet deadlines and manage stress effectively in high-pressure situations
- Ability to self-motivate with a positive attitude
- Driven to develop new skills
Education and Experience: - Completed IT apprenticeship or Bachelor degree in Computer Science or comparable experience / knowledge
|
Major Responsibilities Responding to tickets including initial triage Ticket resolution based on Knowledge Base articles and Standard Work Escalation of tickets as required as per Standard Work Procurement of IT equipment and services via s...
| Major Responsibilities |
- Responding to tickets including initial triage
- Ticket resolution based on Knowledge Base articles and Standard Work
- Escalation of tickets as required as per Standard Work
- Procurement of IT equipment and services via standard process
- Liasing with existing vendors
- Installation configuration and support to all hardware including laptops desktops printers phones etc.
- Installation configuration and support to all software including Windows Microsoft Office and other company applications
- Support of company mobile devices
- Management of Users and Groups in Active Directory
- Tasks related to onboarding/offboarding of users
- Basic troubleshooting of VOIP related issues
- Basic support of telephony
- Basic network troubleshooting
- Contribution to activities supporting network security and compliance
- Creation and review of knowledge base articles
- End user training where relevant
- Maintain an excellent level of customer service
|
| |
| Essential: - Working experience with IT hardware such as desktops laptops printers etc.
- Basic networking knowledge
- Professional level knowledge of MS Windows (Client and Server) MS Office M365 and other typical desktop applications
- Excellent communication skills both verbal and written
- Excellent command of English language both oral and written additional languages are a plus
- Working knowledge of general IT related Business Administration Processes
- Ability to create and maintain professional business relationships
- Basic problem solving
- Ability to meet deadlines and manage stress effectively in high-pressure situations
- Ability to self-motivate with a positive attitude
- Driven to develop new skills
Education and Experience: - Completed IT apprenticeship or Bachelor degree in Computer Science or comparable experience / knowledge
|
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
