Pharmacy Technician - Care Management Coordinator
Pharmacy Technician - Care Management Coordinator
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Job Description
The Pharmacy Technician - Care Management Coordinator plays a vital role in supporting a pharmacist-led chronic disease and medication therapy management (MTM) program. This dual-function position merges pharmacy technician duties with care management responsibilities to identify and engage eligible patients facilitate medication access and support whole-person team-based care. The role includes population health outreach registry management EHR documentation and coordination across internal and external stakeholders.
About Us: Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible high quality care by integrating primary care dental care WIC support mental health counseling community health education and more.
Compensation: $23.16 - $28.60 per hour depending on experience.
TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. We are committed to providing a competitive compensation package that extends beyond base salary designed to support the health wealth and career development of our employees.
Responsibilities:
Clinical and Pharmacy Support
- Support Clinical Pharmacist in patient care including medication reconciliation chart preparation and refill coordination.
- Assist in rooming patients and providing basic point-of-care testing as trained.
- Assist with documentation of medication therapy management interventions in the EHR.
- Coordinate prescription access issues including prior authorizations 340B copay assistance and specialty pharmacy communication.
- Provide non-clinical education on medication access and use under pharmacist direction.
Care Management and Registry Monitoring
- Generate and manage chronic disease trigger lists using EHR registries and quality data as indicated.
- Identify and outreach eligible patients based on program guidelines (e.g. A1C > 9% BP > 140/90 medication nonadherence).
- Enroll patients into the pharmacist-led chronic disease management program and track progress.
- Coordinate care and follow-up services as needed verifying that care plans are implemented.
Patient and Team Coordination
- Schedule pharmacist and care team visits and coordinate appointment logistics.
- Serve as a liaison to patients providers external pharmacies and community partners.
- Participate in daily huddles quality meetings and other meetings as indicated.
- Act as a consistent point of contact for patients enrolled in the chronic disease management program.
- Provide a warm and friendly patient-centered approach to care.
Administrative and Programmatic Support
- Contribute to meeting program-specific goals and quality improvement initiatives.
- Monitor completion of labs appointments and other plan-of-care activities.
- Document outreach outcomes and care coordination efforts thoroughly in the EHR.
- Perform other duties as assigned by supervisor.
Requirements
- High School Diploma or GED required.
- Pharmacy Technician Certification (CPhT) required.
- Minimum two (2) years of experience in pharmacy care management or clinical setting preferred.
- Bilingual English/Spanish required.
Qualifications:
- Working knowledge of chronic conditions such as diabetes hypertension asthma and heart failure.
- Ability to travel to designated locations as required by supervisor.
- Familiarity with healthcare delivery systems preferably FQHC or managed care settings.
- Proficiency with EHR (Epic OCHIN preferred) and Microsoft Office.
- Excellent verbal and written communication and interpersonal skills.
- Strong organizational skills with the ability to prioritize multiple demands.
- Ability to work independently and as part of an interdisciplinary team.
- Ability to work collaboratively with a person-centered approach.
- Embraces a learn-it-all approach to care with team.
- Understanding of HIPAA guidelines and PHI privacy requirements.
- Knowledge of community-based resources and patient support services.
Required Experience:
IC
Employment Type
Hourly
