Member Services Correspondence Coordinator
Member Services Correspondence Coordinator
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Job Description
COMPANY OVERVIEW
Zing Health is a tech-enabled insurance company making Medicare Advantage the best it can be for those 65-and-over. Zing Health has a community-based approach that recognizes the importance of the social determinants of health in keeping individuals and communities healthy. Zing Health aims to return the physician and the member to the center of the health care equation. Members receive individualized assistance to make their transition to Zing Health as easy as possible. Zing Health offers members the ability to personalize their plans access to facilities designed to help them better meet their healthcare needs and a dedicated care team. For more information on Zing Health visit .
SUMMARY DESCRIPTION:
The Member Services Correspondence Coordinator (MSCC) acts as the primary contact for assigned service types issues and inquiries and is responsible for managing and resolving contacts with accurate and detailed information to callers.
ESSENTIAL FUNCTIONS:
- Provide service resolutions within targeted service levels and serves as first line of contact for escalated service issues.
- Aim to provide first call resolution for all inbound inquiries.
- Interact with members providers and other caller types via phone email web services etc. while performing data entry functions for all activity.
- Effectively navigate and comprehend all elements of Zing Health systems and partnering systems that are applicable to the business.
- Provide timely and accurate information to callers while proactively partnering with team members and other departments as necessary to facilitate effective compliant and quality resolutions.
- Understand CMS guidelines for managing business areas including but not limited to membership provider partnerships marketing enrollment/disenrollment and claims.
- Advise callers of their onboarding process coverage details benefits etc.
Additional Responsibilities:
- Maintain target performance metrics that may include but are not limited to call handling caller satisfaction quality STAR score initiatives etc. while maintaining an average audit score of 95% on a rolling basis.
- Provide ongoing and proactive feedback to leadership team when challenges with business execution arise.
- This position requires working five (5) days per week in the office.
- Handle mail email case and office walk-ins requests
QUALIFICATIONS AND REQUIREMENTS:
JOB REQUIREMENTS:
Required Qualifications
Required:
- High school GED
- 2 years in customer service preferably with 1 year within a call center environment
Preferred:
- 1 years in health insurance specifically Medicare
Zing Health offers the following benefits:
- A competitive salary based on the market
- Medical Dental and Vision
- Employer-Paid Life Insurance
- 401(K) match up to 4%
- Paid-Time-Off
- Several supplemental benefits are available including but not limited to Spouse Insurance Pet Insurance Critical Illness coverage ID Protection etc.
Required Experience:
IC
Employment Type
Full Time
