Default Prevention Associate (Mortgage Collections)
Default Prevention Associate (Mortgage Collections)
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Job Description
Description
Position Summary:
Responsible for handling inbound and outbound calls in a customer-facing role. Provides quality customer service while working through payment collection efforts on loans up to 45 days past due. Reviews and resolves in-depth servicing issues research and escalations not limited to escrow payment discrepancies and loss mitigation.
Responsibilities:
- Responsible for fully understanding all GSE HUD/VA/USDA guidelines for retention and disposition options to effectively communicate with customers and help resolve/prevent portfolio delinquency.
- Works directly with delinquent borrowers to resolve past due delinquency; negotiates reasonable payment arrangements and/or extended repayment plans and collects on past due loans.
- Discusses appropriate foreclosure alternatives by providing detailed requirements for package submissions and timeframe of the review process.
- Demonstrates full understanding of all stages of delinquency including collections loss mitigation bankruptcy FCL and REO.
- Performs other duties and projects as assigned.
Requirements:
- 2 years of Mortgage Loan Servicing or Mortgage Collection experience required.
- Black Knight/MSP experience preferred.
- Exceptional verbal written and interpersonal communication skills required.
- Knowledge of Loss Mitigation/Default Servicing preferred.
- Spanish speaking is a plus but not required.
- Must be willing to work Monday-Friday 10am-7pm Central time
Why work for #teamloanDepot:
- Aggressive compensation package based on experience and work history.
- Inclusive diverse and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate purposeful and customer-centric people.
- Extensive internal growth and professional development opportunities including tuition reimbursement.
- Comprehensive benefits package including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010 loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier faster and less stressful to purchase or refinance a home. Today as the nations second largest non-bank retail mortgage lender loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of lifes most complex transactions. With headquarters in Southern California and offices nationwide loanDepot is committed to serving the communities in which its team lives and works through a variety of local regional and national philanthropic efforts.
Base pay is one part of our total compensation package. The base pay for this role is $21.20 per hour. In addition to the hourly rate the Default Prevention Associates are also eligible to receive a monthly incentive bonus plan.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
IC
Employment Type
Temp
