Delivery Excellence
Delivery Excellence
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Job Description
Role: Delivery Excellence Coach (DEC)
Qualification: Graduate/Postgraduate in Science / Engineering
Must Have Skills
Strong knowledge on various SDLC lifecycles
Knowledge on CMMI ITIL DevOps Agile methodologies
Hands on experience in Agile
Hands-on experience in facilitating large project teams / accounts
Hands-on experience in driving Improvements
Hands-on experience in Quality Metrics analysis reporting and high maturity
Experience in training project teams on Quality Management System
Good oral and written communication skills customer facing experience
Key Activities
Process Advisory
o Facilitate timely conduct of Project Kickoff Start Right and selection of suitable life cycle for project execution
o Enable implementation of appropriate Estimation Methodologies Planning and Tracking Configuration process Change management process etc.
o Facilitate on service line specific frameworks tools activities templates checklists and engineering excellence frameworks
o Facilitate effective Root Cause Analysis (RCA) and eensure project teams adopt and effectively use high maturity practices
Proactive Risk Management
o Conduct monthly reviews and participate in client calls to identify risks towards cost timeline and quality
o Flag proactive risks in the project to leadership and participate in delivery reviews to track risks with the senior management
Continual Improvements
o Enable the projects to identify customer focused relevant and appropriate improvements (process and engineering) and help the projects as required in implementation reviews and closure.
o Highlight status issues / risks / challenges to Delivery and Delivery Excellence leadership as required in improvements initiatives
Customer Management
o Support aaccount level customer visits representing Delivery Excellence team and effectively articulating the Delivery excellence frameworks and its value proposition to the customer
o Define customer specific process as required and support any customer reporting needs that needs Delivery Excellence support
Industry frameworks standards & models
o Help the projects in preparing for the external assessment / audit / certification through trainings facilitations reviews and mock audits as required.
o Understand the regulatory compliance external / customer audits / assessments that is required for the account
Learning & Teamwork
o Actively involve in learning newer aspects to ably support delivery team
o Conduct internal KSS sessions
o Collaborate work as a team and support team building
o Support team mentoring and onboarding efforts.
Employment Type
Full-Time
