Technical Implementation - Operations Analyst
Technical Implementation - Operations Analyst
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Job Description
Are you eager to make a significant impact in client onboarding As a Technical Implementation Analyst youll work closely with business partners and clients to coordinate comprehensive product implementation setups. Join our team to manage high-volume requests and achieve operational excellence in a fast-paced environment.
Job Summary
As a Technical Implementation Analyst within the Client Onboarding and Services (COS) group you will oversee all aspects of product implementation setups. You will collaborate with onshore and client tech teams to execute product setups in both testing and production environments. You will engage with clients to understand their requirements and ensure successful implementation outcomes.
Job Responsibilities
- Ensure client satisfaction through ownership and accountability.
- Establish clear timelines to manage expectations effectively.
- Provide status updates to partners and clients consistently.
- Solve problems creatively and make sound decisions.
- Comply with policies and exceed established SLAs.
- Address and resolve issues in a timely manner.
- Document observations and escalate when needed.
- Identify and propose solutions for gaps and exceptions.
- Manage multiple requests with effective project management.
- Resolve conflicts and mobilize resources independently.
- Support product setup according to client specifications
Required qualifications capabilities and skills
- Communicate proficiently in both verbal and written forms.
- Apply logical and analytical skills with attention to detail.
- Handle multiple work requests with strong time management.
- Experience in mainframe or transmission file testing.
- Understand system regression or UAT testing processes.
- Familiarity with UI Path Tool for workflow automation.
- Possess an engineering degree with minimum 2 years in banking or financial services.
Preferred qualifications capabilities and skills
- Operate independently with a strong technical background.
- Adapt to flexible working hours including evening/night shifts.
- Knowledge of US and Canada treasury products.
- Collaborate effectively with diverse tech teams.
- Lead client discussions to gather and understand requirements.
- Exhibit strong project management capabilities.
- Innovate in problem-solving and decision-making processes.
Required Experience:
IC
Employment Type
Full-Time
