Front Desk Supervisor - Embassy Suites South Bend

EOE/AA/Disabled/Veterans

Are you looking to take your hospitality career to the next level Come join Fortunes #1 Best Place to Work in the World as our new Front Desk Supervisor to help lead the Front Office team!

The Embassy Suites by Hilton South Bend at Notre Dame is fabulous 164 room hotel located just a five-minute walk from the University of Notre Dames football stadium andtwo miles to downtown South Bend attractions like the Morris Performing Arts Center and the Century Center.

The ideal candidate will be a great team player have excellent attention to detail and have the flexibility to work weekdays weekends and holidays as needed.

As a Hilton Team Member you would be eligible for some amazing benefits:

• Best in class PTO
• Health & Welfare Benefit Plans
• GoHilton Travel Discount Program
• FREE Education via Guild Education
• Retirement Savings Program
• Employee Stock Purchase Plan
• Employee Assistance & Educational Assistance Programs
• Daily Pay Options
• our holistic Leadership Development framework that focuses on developing Team Members at every step of their career
• Paid Parental Leave Adoption Assistance & More!

As a Front Desk Supervisor you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Desk procedures including but not limited to guest check-in and check-out lobby traffic and flow luggage assistance telephone operator services and managing room inventory
• Provides guest service guidance and leadership to ensure consistent customer service is provided.
• Respond to guest inquiries and resolve any issues and complaints in a timely friendly and efficient manner
• Support and assist front desk team members in handling guest inquiries and requests
• Trains supervises schedules and assists in evaluating staff

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Meaningful Benefits for Your Career & Well-being

We support the well-being and performance of Team Members with industry-leading rewards recognition and support to meet their needs and dreams. Some of our current benefits for eligible team membersinclude:

• Best in class PTO
• Health & Welfare Benefit Plans
• GoHilton Travel Discount Program
• Retirement Savings Program
• Employee Stock Purchase Plan
• Employee Assistance & Educational Assistance Programs
• our holistic Leadership Development framework that focuses on developing Team Members at every step of their career
• Paid Parental Leave Adoption Assistance & More!