Housekeeping Dispatcher - Palmer House a Hilton Hotel
Housekeeping Dispatcher - Palmer House a Hilton Hotel
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Salary Not Disclosed
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
Join the Palmer House Hilton as a Housekeeping Dispatcher and experience the opulence and beauty of Chicagos most iconic hotel.
Shift: able to work mornings mid days evenings weekends & Holidays.
Pay: $21 per hour or more and is based on applicable and specialized experience and location.
The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Medical Insurance Coverage for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportiveparental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
What will I be doing
As a Housekeeping Dispatcher you would be responsible for providing dispatching services and office support to the Housekeeping department in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Answer all incoming telephone calls respond to guest and team member inquiries and dispatch appropriate service in a timely friendly and efficient manner
- Use and maintain the work order system and/or property management system to include but not limited to logging and recording all service requests initiating dispatching and closing all work orders and generating associated reports
- Ensure vacant/ready rooms are available to the Front Office by coordinating with appropriate Housekeeping and Property Operation team members
- Respond to emergency calls and monitor the alarm system
- Coordinate office traffic
- Perform additional general office duties including but not limited to processing paperwork scheduling team members processing payroll conducting inventory and equipment maintenance and tracking guest comments and feedback as needed
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Employment Type
Full-Time
