Senior Patient Account Analyst - CBO Customer Service
Senior Patient Account Analyst - CBO Customer Service
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Job Description
1. Perform a variety of registration billing follow-up and collection functions for all payers including self-pay.
2. Verify insurance benefits.
3. Contact patients for necessary information pertaining to registration billing and collection.
4. Process financial assistance applications.
5. Resolve inquires received pertaining to patient accounts.
6. Post payments adjustments and denials to patient accounts.
7. Review accounts for outside collection or legal authorization.
8. Works with internal departments to obtain information for external requests including refunds.
9. Acts as a liaison to outside vendors.
10. Reviews debits credits refunds bad debt and contractual allowances for accuracy and processes as applicable.
11. Reconciles electronic payment remittances.
12. Knows and follows all billing regulations and corporate compliance plans.
13. Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve.
14. Always shows respect and value for our customer and projects an image of professionalism.
15. Independently reviews assigned reports to ensure goals and deadlines are met.
16. Lockbox reconciliation and reporting.
17. Assist management with training new staff.
18. Review observation medical records to identify chargeable procedures.
19. Enters charges into patient accounting system.
20. Reviews and resolves issues related to inaccurate charges on patient accounts.
21. Monitors electronic transmission of bills through electronic billing vendor.
22. Acts as a resource for staff.
23. Acts as a Lead when supervisor/manager absent.
24. Obtain prior authorization for scheduled services.
25. Perform other duties as assigned.
Location: Remote - Must reside 60 miles of Toledo OH for training and meeting purposes.
Requirements
Education: High school diploma or equivalent
Skills: Must demonstrate excellent communication and interpersonal skills. Must be able to input and retrieve information from a computer operate a calculator fax machine and copier. Must have previous experience with computers and office applications.
Years of Experience: 1 year experience in medical registration billing customer service or collection.
Salary Range: $31200-$60320
We offer a competitive benefits package with coverage effective day one of employment which includes medical dental vision company paid life insurance paid time off a 401k retirement plan an employee assistance program and other voluntary coverage options and employee discounts. We offer a competitive benefits package with coverage effective day one of employment which includes medical dental vision company paid life insurance paid time off a 401k retirement plan an employee assistance program and other voluntary coverage options and employee discounts.
The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.
ProMedica is a mission-based not-for-profit integrated healthcare organizational headquartered in Toledo Ohio. For more information please visit applicants will receive consideration for employment without regard to race color national origin ancestry religion sex/gender (including pregnancy) sexual orientation gender identity or gender expression age physical or mental disability military or protected veteran status citizenship familial or marital status genetics or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica please contact
Required Experience:
Senior IC
Employment Type
Full-Time
