Technical Implementation - Associate
Technical Implementation - Associate
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Job Description
Are you ready to make a difference in client onboarding and services As a Technical Implementation Analyst youll work closely with business partners and clients to coordinate product implementation setups. Join us to handle high-volume requests and drive operational excellence in a dynamic environment.
Job Summary
As a Technical Implementation Analyst within the Client Onboarding and Services (COS) group you will coordinate all aspects of product implementation setups. You will work closely with onshore tech teams and client tech teams to perform product setups in testing and production environments. You will facilitate discussions with clients to understand requirements and ensure successful implementations.
Job Responsibilities
- Exhibit ownership and ensure client satisfaction.
- Manage expectations by establishing clear timelines.
- Communicate status updates to partners and clients.
- Demonstrate creative problem-solving and decision-making.
- Adhere to policies and meet or exceed SLAs.
- Escalate and resolve issues promptly.
- Record observations and escalate when necessary.
- Identify gaps and recommend solutions.
- Handle multiple requests simultaneously.
- Manage conflict and mobilize resources independently.
- Assist in product setup as per client requirements.
Required qualifications capabilities and skills
- Communicate effectively in verbal and written forms.
- Analyze logically with attention to detail.
- Manage multiple work requests efficiently.
- Experience in mainframe or transmission file testing.
- Understand system regression or UAT testing.
- Knowledge of UI Path Tool for workflow automation.
- Hold an engineering degree with 6 years in banking or financial services
Preferred qualifications capabilities and skills
- Work independently with a technical background.
- Adapt to evening/night shifts.
- Understand US and Canada treasury products.
- Collaborate effectively with tech teams.
- Facilitate client discussions to understand requirements.
- Demonstrate project management skills.
- Innovate in problem-solving and decision-making
Required Experience:
IC
Employment Type
Full-Time
