Digital Experience Executive

COME AND JOIN US . . .

We are currently seeking a proactive and detail-oriented Digital Experience Executive to support the delivery and optimisation of our digital platforms across the Gleneagles & Estelle brands. This new role is a key part of our growing digital team and will help ensure our websites apps and booking tools deliver exceptional experiences for guests and members alike.

Youll work closely with Digital Brand & Marketing IT and external suppliers to keep our platforms running smoothly and continuously improve them. This role is ideal for someone who is technically savvy highly organised creative and excited about digital user experiences.

ABOUT GLENEAGLES

One of the worlds most iconic luxury hotels and sporting estates Gleneagles has been making memories for a century. Crowned Employer of the Year at the 2024 Cateys and The Times and Sunday Times Hotel of The Year 2024 everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

Were devoted to making our people feel as valued as our guests. In this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career some work seasonally while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Location; Auchterarder just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr) Glasgow or Dundee (50mins) Stirling and Perth (25mins).

Heres a bit more detail on what we see you doing in this role:

• Partnering closely with our Head of Digital Experience and Digital Experience Manager to ensure every guest enjoys a seamless digital journey from initial booking to post-stay engagement
• Taking ownership of issue triage and ticket management working hand-in-hand with our trusted development partners to resolve matters swiftly and efficiently
• Updating and maintaining website and app content to the highest standards; from seasonal menus and offers to experiences events and imagery
• Championing continuous improvement of the digital guest experience with a sharp focus on user journey and intuitive design
• Ensuring all content updates are fully optimised for search engines enhancing visibility while remaining true to our brand voice
• Carrying out regular quality assurance testing on new features site enhancements and releases to maintain a consistently flawless experience
• Supporting the administration of our digital platforms including booking engines membership portals and CMS tools
• Preparing insightful dashboards and performance reports through GA4 and Looker Studio to help inform strategic decisions
• Liaising across departments to plan and coordinate digital updates that reflect and support every area of the Gleneagles experience
• Keeping clear and comprehensive documentation of all digital processes and platform developments
• Attending project meetings tracking actions and playing an active role in delivering smooth and successful digital initiatives
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person were looking for:

• You have 12 years of fantastic experience in a digital e-commerce or content management role and youre eager to grow your expertise in a fast-paced guest-focused environment
• Experience in the hospitality industry is a bonus however a genuine interest in luxury service and exceptional guest experience is essential
• Highly organised and naturally proactive youre comfortable managing multiple priorities across a dynamic and ever-evolving digital roadmap
• Confident using CMS platforms analytics tools like GA4 youre also familiar with quality assurance and testing processes
• Meticulous in your approach you have a sharp eye for detail and a clear methodical way of communicating updates and resolving issues
• Youre passionate about data always looking to understand what works (and what doesnt) and using insights to continuously improve
• Curious by nature youre eager to explore new ideas challenge the status quo and help shape how we deliver digital excellence at Gleneagles
• You have a strong sense of what good design and intuitive user experience look like; you notice the details others might miss
• Reliable and deadline-driven you take pride in delivering work on time and to the highest standard
• Always keen to get stuck into new projects you bring a growth mindset and a willingness to learn
• A calm collaborative spirit is a must youre the kind of teammate others enjoy working with even when things get busy
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual
• You want to be part of a team that works hard supports each other and above all has fun along the way

Whats in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• Free pay day lunch and monthly drinks offers
• A generous refer a friend scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 - 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few
• Subsidised single occupancy en-suite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

If you are our next Digital Experience Executive please forward your most recent CV to us today!

INDO